Skip to content

PREV PAGE Out of pocket expenses


Depending on your level of cover, you might have to pay an “excess” for your hospital stay when you’re admitted.

Just like with your car or home insurance, an excess is a contribution you are required to pay towards a claim you make on your policy. The excess is paid directly to the hospital. By agreeing to pay an excess, it also reduces the cost of your premiums.

There are a few things to remember with excess:

  • Generally, selecting a higher excess means you’ll pay less for your health cover.
  • The excess is only payable if you, or someone on your policy, go to hospital – it does not apply to Extras cover.
  • The excess is paid directly to the hospital.
  • The number of times an excess is payable per calendar year varies depending on your cover.
  • Please refer to the Policy Booklet for more information about excess.

Good news for families

If you're on a selected family cover, you won't need to pay an excess if one of your kids (up to 21 years of age) has to go to hospital. Please call us to find out whether this applies to your family.

Before going to hospital, you should check if there’s an excess for your policy. Contact us or login for more information about the excess on your policy.

Continue to the next page