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Help and support

Explore our guides to help answer your questions and simplify managing your membership.

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Illustration and image of a happy woman on her phone using the nib app

Browse our topics to find online support

Skip the call queues and get the answers you need quickly.

Health insurance

Travel insurance

NDIS services (nib Thrive)

Health insurance

Easily manage your membership with our step-by-step guides

Learn how to manage your health insurance membership on the nib App or your online member account.

Account

Update your details

Cover

Manage your cover

Claims

Make a claim

Payments

Pay for your cover

How to make a one-off payment in the nib App

Wanting to get ahead with your premiums? Make one-off payments quickly and easily using the nib App. Watch and learn how.

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