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Help and support

Explore our guides on health and travel insurance to help answer your questions and simplify managing your membership.

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Health insurance

Account
How to log in, update your details or use your nib card
Cover
Check, change, add or remove from your policy
Claims
How to submit a claim, view claims history and more
Payments
Payment methods, managing your premiums and more

Travel insurance

Buying travel insurance
How to buy travel insurance and cover for cancellations
Managing your policy
How to cancel, manage or amend your policy
Claims
Discover how to claim and what documents you’ll need
Emergency assistance
How to contact the Emergency Assistance team while abroad

Looking to update your Australian Government Rebate (AGR)?

Find out how to update your income tier this tax time to get the right government rebate and avoid overpayments.

Your 2024/2025 Private Health Insurance Statement for tax time will be available to download from 7 July 2025 in your member account.

Easily manage your membership with our step-by-step guides

Learn how to manage your health insurance membership on the nib App or your online member account.

How to make a one-off payment in the nib App

Wanting to get ahead with your premiums? Make one-off payments quickly and easily using the nib App. Watch and learn how.

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