Telehealth makes it easy to access quality healthcare at a time and place that suits you.
We have partnered with hub.health to give you access to an experienced network of Australian-based medical doctors and nurse practitioners.
Appointments are available from 8am – 8pm AEST, 365 days a year.
Services provided include:
Medical certificates*
Treatments recommended by a medical doctor or nurse practitioner^
Treatment for common illnesses (such as colds and flu)
Specialist referrals
Pathology and radiology requests
General medical advice.
*The provision of a medical certificate is not guaranteed and will depend on the information provided during your consultation and whether the medical doctor or nurse practitioner deems it to be appropriate.
^The provision of treatments is not guaranteed. It will be based on the information you provide during your consultation and whether the medical doctor or nurse practitioner deems it to be appropriate for the care of your individual health needs. Please note that treatments which have high potential for misuse, abuse or addiction cannot be recommended via telehealth.
Helping members put their health first
Ready to book an appointment?
Book an appointment via the nib App or by clicking on the buttons below. Make sure you have your membership number handy when booking in your telehealth consultation.
Telehealth appointments with a medical doctor or nurse practitioner are ideal for non-urgent healthcare needs, including treatments recommended by your medical doctor or nurse practitioner, medical certificates* and referrals for blood tests and medical imaging.
Telehealth appointments are a convenient way to speak with a medical doctor or nurse practitioner, especially if you live in a rural or remote area. You can have your appointment from home, which means no travel time and less waiting around. It’s easier to fit into your day, and during flu season, it helps you stay safer by avoiding contact with others.
You must be over 18 to access telehealth through hub.health. This helps make sure people using the service can safely manage their own health online.
No, telehealth should not be used in emergencies. In case of a health emergency, dial 000 for emergency services in Australia. A medical emergency includes symptoms such as chest pain, difficulty breathing, or severe bleeding.
No. Under the Medicare Benefits Schedule (MBS) guidelines for telehealth services in General Practice, hub.health practitioners cannot access MBS items.
You can claim for the cost of hub.health telehealth consults if you are:
An Overseas Student member
An Overseas Worker member, with cover that includes out-patient GP services
Other members, such as Australian Residents and free nib members, can take advantage of the member discount when booking.
When you book your first telehealth appointment with hub.health, an account will be automatically created using the email address you provide. Please ensure you use a unique email address that belongs to the person making the booking.
Select 'Login' from the top of the hub.health homepage to access the portal.
Convenient and flexible
Access quality healthcare from anywhere, whether you’re on the go or at home. Fit your appointment into your daily life to help keep your schedule on track.
Exclusive pricing
nib members (including free nib members) can access an exclusive discount for hub.health. See the latest offer on hub.health.
The cost of telehealth appointments are included for Overseas students and workers (if the policy includes out-patient GP services).
Secure and private consultations
All appointments take place over the phone using a secure telehealth platform.