About Us

We believe health insurance should be easy to understand, simple to use and most of all good value.

Company History

Our Leaders

nib in the Community

Company History

Established in 1952, nib is one of Australia's fastest growing health funds.



nib launches nib Options, a cosmetic surgery and dental service which offers Australian consumers treatment from highly reputable clinical specialists in accredited facilities both in Australia and overseas.


nib launches Whitecoat, a search and comparison website to help Australian consumers make better purchasing decisions when choosing an Extras healthcare provider.

nib foundation celebrates five years of grant-making. nib launches in New Zealand with footballer Benji Marshall as brand ambassador.


nib foundation funding support for health and wellbeing initiatives tops $10 million.

nib celebrates its 60 year anniversary.

nib marks a new customer milestone with the number of persons covered reaching 900,000.

nib drives expansion into the international market by acquiring TOWER Medical Insurance Limited (TOWER Medical) in New Zealand.



nib premium revenue reaches $1 billion for the first time in financial year 2011.

The national retail network continues to expand with the first nib Retail Centre opened in Western Australia in the Perth suburb of Booragoon.

nib foundation funding support for health and wellbeing initiatives tops $6 million. Since its establishment, the foundation has supported 26 programs across Australia.


nib marks a new customer milestone with the number of persons covered reaching 800,000.

nib enters the International Workers Health Cover market, with the acquisition of IMAN, a specialist provider of health cover for temporary migrant workers in Australia.

nib secures naming rights to Perth's premium sports and entertainment venue, nib Stadium. The area's premier rectangular venue is home to the Emirates Western Force (Super 15 Rugby Union), Perth Glory (A-League Football), WA Reds Rugby League and the South Sydney Rabbitohs (when playing in Perth).


nib provides affordable health cover to more than 700,000 customers nationwide.

Sound investment in marketing and advertising coupled with strategic initiatives to increase brand awareness have contributed to nib becoming one of Australia's fastest growing health funds.

nib foundation announces its first National Partnership with the Hunter Institute of Mental Health to provide mental health support programs across Australia.

nib joins the month long celebration of the moustache as major sponsors of Movember.


nib relocates to the new head office building in December. The new state-of-the-art building features efficient operational workspaces that meets the ongoing needs of a growing national organisation.

Prime Minister, the Hon. Kevin Rudd officially launches the nib foundation � a not-for-profit charitable organisation to support programs aimed at improving the health and wellbeing of all Australians. The foundation is funded by a $25 million donation from nib, which was raised through the issue of new shares at the time of listing nib on the ASX in November 2007.


nib launches a major marketing and brand awareness campaign targeting national policyholder growth in key target demographics. nib signs on as an elite partner of AFL team, Geelong Cats.

nib members vote in favour of demutualising and pursuing listing the health fund on the Australian Securities Exchange (ASX).

In November, the demutualisation is completed and nib became Australia's first private health insurer to list on the ASX.

Construction begins on nib's new national head office building at Honeysuckle on the Newcastle Harbour Foreshore.


nib launches a new product portfolio. The new range of products further enhances nib's strategic position as a provider of affordable health cover.

nib negotiated the sale of Newcastle Private Hospital to Healthscope, Australia's largest operators of private hospitals.

nib invests in its first major interstate sponsorship, becoming the naming rights sponsor of the nib Lorne Pier to Pub ocean swim on the Victorian holiday coast.

nib outsourced the operations of the nib Eye Care Centres to Hunter-based Pacific Optical Group.


For the first time the health fund provided cover for more than 600,000 Australians.

Newcastle Private Hospital, owned and developed by nib health funds, opened its doors in April. The facility complemented the existing nib Private Hospital.

nib outsourced the operations of the nib Dental Centres to Hunter-based dental service providers and facilities manager, Pacific Smiles Group.


nib health funds celebrated its 50 year anniversary.

nib acquired Victorian based health fund IOOF Health Services.



nib Call Centre was once again awarded �Call Centre of the Year', for outstanding teleperformance and customer service.


The introduction of Lifetime Health Cover saw membership increase considerably.

nib introduced MediGap, an incentive that eliminates medical gap payments for nib members undergoing treatment in a private hospital when these services are conducted by participating medical practitioners.


nib implemented a new computer system.

nib Call Centre was awarded �Call Centre of the Year', for outstanding teleperformance and customer service.


nib Dental Centre opened.


nib Call Centre was officially opened.

nib gained an online presence with its website.


nib Private Hospital opened.

nib Eye Safety Pty Ltd opened.


nib began interstate operations in Queensland in April.

Victoria, South Australia and ACT followed in December.



The Charlestown Eye Care Centre opened.

nib's workforce numbered 325 in Head Office and branches.


The Wollongong Eye Care Centre opened.


The nib Day Hospital opened.


The Newcastle Eye Care Centre opened.


Medicare was introduced and nib membership dropped but quickly recovered through a vigorous advertising campaign.


nib opened its first Sydney branch.



The Store Medical and Hospital Fund amalgamated with nib.


Hunter Medical Benefits Fund amalgamated with nib bringing another 8,000 members.


Newcastle Industrial Benefits officially changed to nib health funds ltd.

nib moved to working on computers.


Medibank Private came into existence and nib membership virtually tripled.


South Coast Medical Fund amalgamated with nib and membership increased by 10,000 in the Illawarra region.

nib's first advertising program went to air.


Head Office building occupied at 366 Hunter Street, Newcastle.



Newcastle Industrial Benefits Medical Fund established.


Newcastle Industrial Benefits (nib) Hospital Fund established by workers at BHP Steelworks, Mayfield.

nib Leadership

nib has an executive team and board of directors who are committed to delivering nib's business strategy and vision.

Board of Directors

Steve Crane - Chairman

BCom (University of Newcastle), FAICD, SF Fin

Independent Non-Executive Director

Steve is the Chairman of nib holdings limited and has been a Director since September 2010. He is also Chairman of nib health funds limited.

Steve has more than 40 years of financial market experience, as well as an extensive background in publicly-listed companies. Currently, Steve is a Non-Executive Director of APA Group including APT Pipelines and Chairman of Taronga Conservation Society Australia, Chairman of Global Valve Technology Limited and a consultant member of the Advisory Board with Morgans Financial Ltd.

He was previously the Chief Executive of BZW Australia and ABN AMRO and formerly a member of the CIMB (Australia) Advisory Council. He has also served as a Director of Transfield Services Limited and Bank of Queensland Limited.

Mark Fitzgibbon - Chief Executive Officer & Managing Director

MBA (UTS), MArts (MQ), ALCA (Charles Sturt University), FAICD

Executive Director

Mark joined nib health funds limited in October 2002 as Chief Executive Officer and led nib through its demutualisation and listing on the ASX in 2007 when he was appointed Managing Director of nib holdings limited.

Mark is a Director of various nib holdings subsidiaries including World Nomads Group Pty Limited.

Lee Ausburn - Director

MPharm (University of Sydney), BPharm (University of Sydney), Dip Hosp Pharm (University of Sydney), FAICD

Independent Non-Executive Director

Lee was appointed to the Board of nib holdings limited in November 2013. She is also a Director of nib health funds limited.

Lee is Chairperson of the People and Remuneration Committee and a member of the Risk and Reputation Committee and Nomination Committee.

With more than 30 years' experience in the pharmaceuticals industry, Lee has a wealth of knowledge in the global health industry. She is currently a Director of Australian Pharmaceutical Industries Ltd and SomnoMed Ltd. She is also the President of the Pharmacy Foundation at the University of Sydney.

Philip Gardner - Director

BCom (University of Newcastle), CPA, CCM, FAICD, JP

Independent Non-Executive Director

Philip was appointed as a Director of nib holdings limited in May 2007. He is also a Director of nib health funds limited.

Philip is the Chairman of the Investment Committee and a member of the Audit Committee, People and Remuneration Committee and Nomination Committee.

As current CEO of The Wests Group Australia, for more than a decade Philip has overseen the Group's significant growth and expansion.

Christine McLoughlin - Director

BA, LLB (Hons) (Australian National University), FAICD

Independent Non-Executive Director

Christine was appointed to the Board of nib holdings limited in March 2011. She is also a Director of nib health funds limited.

Christine is Chairman of the Risk and Reputation Committee and a member of the Audit and Nomination Committees. She was the former Chairman of the Remuneration Committee.

Christine is a professional Non-Executive Director. Prior to becoming a professional director she had a range of executive roles in the financial services, telecommunications and professional services sectors. Her work in leading companies with iconic brands included leadership roles spanning Australia, UK and South East Asia.

Christine is also a Non-Executive Director of Suncorp Group Limited and Whitehaven Coal Limited. She is also the Chairman of Venues NSW Ltd and a member of ASIC's Director Advisory Panel.

Donal O'Dwyer - Director

MBA (Manchester Business School), BE (University College Dublin)

Independent Non-Executive Director

Donal was appointed to the Board of nib holdings limited in March 2016. He is also a Director of nib health funds limited. Donal is a member of the People and Remuneration Committee, Risk and Reputation Committee and Nomination Committee.

Donal is a highly experienced Non-Executive Director and former Executive. He is currently Chairman of AtCor Medical, a Non-Executive Director of Cochlear Ltd, Mesoblast Ltd and Fisher & Paykel Healthcare Corporation Ltd.

He has extensive executive experience in global sales and marketing of healthcare products and medical devices as the former worldwide President at Cordis Cardiology and President of the Cardiovascular Group, Europe with Baxter Healthcare (now Edwards Lifesciences). He is also a former Director of Sunshine Heart Company Pty Limited.

Anne Loveridge - Director

BA (University of Reading), FCA, GAICD

Independent Non-Executive Director

Anne is a highly experienced Non-Executive Director with extensive knowledge of financial and regulatory reporting, risk management and compliance frameworks.

Anne is the Chairman of the Audit Committee and a member of the Investment Committee, Risk and Reputation Committee and Nomination Committee. She is also Chairman of nib nz holdings limited's Audit Committee and nib nz limited's Board, Audit, Risk and Compliance Committee (BARCC).

She is currently a Non-Executive Director of Platinum Asset Management, a Non-Executive Director of National Australia Bank Limited (Chairman - Remuneration Committee and immediate past Chairman - Audit Committee) and Chairman of Bell Shakespeare. She is also a Member of Nominations Committee for the International Federation of Accountants (IFAC). Anne brings over 30 years' experience in financial services and regulatory reporting to the nib Board.

She has held senior positions with Pricewaterhouse Coopers (Australia) for almost two decades and was Deputy Chairman from 2012 to 2015. Anne is also a Fellow of the Chartered Accountants Australia and New Zealand (FCA).

Anne was appointed as an additional Director on the nib Board on 20 February 2017 and will stand for election at the 2017 Annual General Meeting.

Senior Management

Mark Fitzgibbon - Chief Executive Officer and Managing Director

MBA(UTS), MArts(MQ), ALCA(Charles Sturt University), FAICD

Mark joined nib health funds limited in October 2002 as Chief Executive Officer and led nib through its demutualisation and listing on the ASX in 2007 when he was appointed Managing Director of nib holdings limited.

Mark is a Director of various nib holdings subsidiaries including World Nomads Group Pty Limited.

Michelle McPherson - Deputy Chief Executive Officer and Chief Financial Officer

BBus(Accounting)(UTS), CA, GAICD

After joining nib in 2003 as the company's Chief Financial Officer, Michelle is now Group Chief Financial Officer, Deputy Chief Executive Officer as well as a Director of nib foundation.

Michelle has a wealth of experience in financial positions and chartered accounting with more than 30 years in finance roles including senior roles at Caltex Australia.

She is a Director of the Hunter Valley Research Foundation, Hunter Valley Grammar School and a member of the Council of the University of Newcastle. In addition, Michelle is also a member of the advisory board to the Faculty of Business and Law at the University of Newcastle and a member of the University of Newcastle Foundation Advisory Board.

Previously Michelle was a Director of Newcastle Port Corporation for six years until the sale of the Port of Newcastle by the NSW Government.

Rhod McKensey - Group Executive Australian Residents Health Insurance

BEc(Accounting) (Sydney), LLB (Sydney)

Rhod started with nib in 2005 as Business Intelligence Manager. In 2007 he was appointed as nib's Invent Manager to drive strategic and innovation projects.

He subsequently held roles as nib's Chief Marketing and Business Development Officer and Chief Customer Officer. In 2013, Rhod was appointed Group Executive Australian Residents Health Insurance.

Prior to being employed by nib, Rhod spent five years as a Senior Project Manager for McKinsey & Company.

Rob Hennin - Chief Executive Officer, nib New Zealand

B.A.(University of Otago), GAICD

Rob was appointed as Chief Executive Officer and a Director of nib nz limited in May 2013.

Rob has more than 20 years of experience in the finance and insurance sectors. He was formerly Vice President, Consumer Products, Acquisition, Insurance (Australia and New Zealand) for American Express, where he was responsible for driving American Express' growth in the payment cards, travel related services and financial services segments, with a specific focus on strengthening the company's partner network, and its premium business.

Prior to this, Rob held positions as General Manager World Markets - Insurance, CEO American Express Banking Corporation in India and Country Manager and Head of International Consumer and Small Business Services (ICSS) for American Express International (New Zealand). Rob has also held senior management roles with Visa International and Unilever.

Brendan Mills - Chief Information Officer

Brendan joined nib in 2003 as Health IT Manager of Newcastle Private Hospital and has since held several IT management roles within the company including Group IT Manager.

In June 2012, he was appointed Chief Information Officer to drive technology alignment and innovation within the organisation.

Prior to being employed by nib, Brendan held several technical roles at the Nine Network Australia and at Hunter Imaging Group.

Justin Vaughan - Group Executive Benefits and Provider Relations

MBA (University of Otago), Diploma of Pharmaceutical Medicine UK, BHB, MBChB (University of Auckland)

Justin was appointed Group Executive Benefits and Provider Relations at nib in 2013. He is responsible for managing nib's relationship with our network of ancillary and medical providers and their associations, as well hospital contracting, claims analysis and management, consumer empowerment, disease prevention and control as well as benefit design and clinical governance.

Prior to joining nib, Justin held a similar position as Head of Clinical Operations at Southern Cross Healthcare, New Zealand's largest private healthcare organisation.

Justin has also held a number of other leadership roles in the healthcare sector including CEO of medical technology company BrainZ, Acquisition and Integration Manager of MercyAscot Hospital, leader of PricewaterhouseCoopers' New Zealand health consulting practice, as well as key positions in pharmaceuticals in the UK.

Also of note, Justin held the role of CEO of New Zealand Cricket from 2007 to 2011, which followed on from previously representing New Zealand in test and ODI cricket.

Prior to moving into the business of healthcare, Justin qualified in medicine at Auckland University.

David Kan - Group Executive International and New Business

MBA (AGSM), MB, BS (University of Sydney), GAICD

David joined nib in January 2015 as Group Executive International and New Business. He is responsible for nib's International Workers and Students businesses, expatriate health insurance and nib's travel and life insurance businesses. David is also responsible for new business development, including further opportunities to grow nib beyond Australia, with a particular focus on Asian markets.

David has more than 20 years' experience in the insurance and investments sectors. He was formerly Regional Director of Strategy & Business Development for Asia Pacific, Middle East and Africa, for Willis, based in Hong Kong. Prior to this, he held the roles of Executive Director of Retirement and Investment Solutions at ING Australia, General Manager of Strategy, Projects and Finance at Perpetual, and Associate at McKinsey & Company.

David also practised as a medical doctor for eight years, principally in the field of orthopaedic surgery.

Roslyn Toms - nib Group Executive Legal and Chief Risk Officer

LLB (UNSW) AND BA Comms (University of Canberra/University of Technology)

Ros joined nib in 2011 as General Counsel and is responsible for managing the Legal, Risk, Compliance and Governance functions across the nib Group. Ros is also Company Secretary of nib holdings limited.

In 2017, she was promoted to the Group's Executive Management team and has responsibility for legal, risk, compliance and governance of the nib group businesses in Australia and its global operations.

Prior to joining nib, Ros was General Counsel & Company Secretary of a national building and construction company, and also worked in private practice for over 12 years for a number of leading Australian law firms.

Ros holds a Bachelor of Arts in Communications (Journalism) (Honours)(University of Canberra/University of Technology), Bachelor of Laws (UNSW), as well as Graduate Diplomas in Legal Studies (College of Law) and Applied Corporate Governance (Governance Institute).

Wendy Lenton - nib Group Executive, People and Culture

MHR (Charles Sturt University), MAICD

Wendy was appointed to nib's Executive management team in September 2017 to lead our People and Culture teams across the nib Group.

Wendy has over 20 years' experience in senior HR roles in companies across diverse industries including Greencross, George Weston Foods, Vodafone, AMP Limited and the Commonwealth Bank; and more recently ran her own HR consultancy. Wendy has a strong track record in making organisations successful through strategic realignment and building a highly agile people culture.

Wendy holds a Masters in Human Resources (Charles Sturt University) and attended the Executive Leadership Programs at INSEAD (France) and Henley Business School (UK). She was the former Chair of the Vodafone Foundation.

Sponsorships & community initiatives

As a national provider of private health cover, nib is committed to supporting a range of events, organisations, initiatives and health-related programs that increase awareness of the nib brand, as well as help promote healthy and active lifestyles for our customers, employees and the wider community. Here are some of our current key sponsorships:

nib has been a proud sponsor of the State of Origin's mighty NSW Blues since 2008.
nib has supported the Newcastle Knights since the iconic club’s inception in 1988.
nib became naming rights sponsor of Perth’s premier rectangular sports and entertainment venue in 2010.
nib has supported the Academy since its 1988 formation and secured naming rights to the nib Festival of Sport in 1991.
The Make A Difference (MAD) Committee was established in 2008 by nib employees to provide a business-wide approach for employee involvement in charities and fundraising initiatives.
For more information, email [email protected]

Apply for sponsorship

You don't have to be a national sports star to apply for sponsorship - we also support a range of community groups and initiatives.

To submit a request for sponsorship, please complete this form and email it to [email protected]. All requests for sponsorship are assessed against set criteria to make sure we deliver the greatest benefit to the community.

nib foundation

nib foundation aims to make a positive and lasting impact on nationwide health issues by funding innovative and practical approaches to improve the health of Australian communities, with a particular focus on carers and young people.

Who we are

nib is one of Australia's fastest growing health insurers providing health and medical insurance to over one million Australian and New Zealand residents.

Our vision

​​​nib is a leading financier and facilitator of healthcare spending with a reputation for innovative products, value for money, outstanding customer service, corporate social responsibility and strong shareholder returns.

Our mission

To help people afford healthcare when and where needed with world class products and service.

Interested in Investing?

Visit our nib investor Centre for more information about shareholding.