Before your trip, check the latest government advice for any travel alerts for your destination.
Find answers to frequently asked questions about travel insurance, and learn how you can manage your policy in your account.
Cover is subject to the full terms, conditions, limitations and exclusions outlined in the PDS. Read your policy carefully and contact us if you have any queries.
How to buy travel insurance and cover for cancellations
How to cancel, manage or amend your policy
Discover how to claim and what documents you’ll need
How to contact the Emergency Assistance team while abroad
For general enquiries, or if you need help purchasing a policy, reach out to our customer service team.
Within Australia: 1300 410 272
Outside of Australia: +61 2 9234 3193
Email: travel@nib.com.au
If you need urgent help while travelling, try and call Emergency Assistance as soon as possible, and before you go to hospital if not critical.
Outside of Australia: +61 3 8523 2800
Within Australia: 1300 555 019
Email: travelassist@nib.com.au
nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.
We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.
*The discount applies to the total nib travel insurance premium and is for customers that currently hold an Australian health insurance product, or an Overseas Student Health Cover product with nib. The discount is not available to customers who hold an Overseas Visitors Health Cover product. Discounts do not apply to the rate of GST and stamp duty or any changes you make to the policy. nib has the discretion to withdraw or amend this discount offer at any time. This discount cannot be used in conjunction with any other promotional offer or discount.