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Member support team hours

Australian residents
Customer service: Mon - Fri: 8 AM - 8:30 PM
Sales enquires: Mon - Fri: 8 AM - 8:30 PM and Sat: 8 AM - 1PM

Overseas members
Mon - Fri: 8:30 AM - 6:00 PM

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Health insurance

Australian Residents

Whether you’re an existing nib member or looking to join, we’re here to help.

Opening hours (AEST/AEDT): 


Customer service: Mon - Fri: 8:00 AM - 8:30 PM
Closed: Saturday, Sundays and NSW public holidays, opens in a new tab.

Sales enquiries: Mon - Fri: 8:00 AM - 8:30 PM and Sat 8:00AM – 1:00PM
Closed: Sunday and public holidays, opens in a new tab.

Overseas members

If you’re an overseas student or worker, please see these contact details.

Opening hours (AEST/AEDT): 

Open: Mon - Fri: 8:30 AM - 6:00 PM
Closed: Sat, Sun and public holidays.

Corporate clients

For all corporate sales enquiries, please see these contact details.

When emailing us, please include your business name, approximate number of employees, contact details and a brief description of how we can assist you. The corporate sales team will be in contact within 24 hours (Monday – Friday).

Australian Residents

Whether you’re an existing nib member or looking to join, we’re here to help.

Opening hours (AEST/AEDT): 


Customer service: Mon - Fri: 8:00 AM - 8:30 PM
Closed: Saturday, Sundays and NSW public holidays, opens in a new tab.

Sales enquiries: Mon - Fri: 8:00 AM - 8:30 PM and Sat 8:00AM – 1:00PM
Closed: Sunday and public holidays, opens in a new tab.

Overseas members

If you’re an overseas student or worker, please see these contact details.

Opening hours (AEST/AEDT): 

Open: Mon - Fri: 8:30 AM - 6:00 PM
Closed: Sat, Sun and public holidays.

Corporate clients

For all corporate sales enquiries, please see these contact details.

When emailing us, please include your business name, approximate number of employees, contact details and a brief description of how we can assist you. The corporate sales team will be in contact within 24 hours (Monday – Friday).

Travel insurance

Travel insurance customer enquiries

For general enquiries, or if you need help in purchasing or extending a policy, feel free to reach out to our customer service team

Opening hours (AEST/AEDT):

Customer service: Mon - Fri: 9:00 AM - 6:00 PM
Closed: Saturday, Sundays andpublic holidays, opens in a new tab.

24hr Worldwide Emergency Assistance

If you need urgent help with an emergency while travelling, try and call us as soon as possible, and before you go to hospital if not critical.

For more information visit our nib International Assistance page, opens in a new tab.

Travel insurance customer enquiries

For general enquiries, or if you need help in purchasing or extending a policy, feel free to reach out to our customer service team

Opening hours (AEST/AEDT):

Customer service: Mon - Fri: 9:00 AM - 6:00 PM
Closed: Saturday, Sundays andpublic holidays, opens in a new tab.

24hr Worldwide Emergency Assistance

If you need urgent help with an emergency while travelling, try and call us as soon as possible, and before you go to hospital if not critical.

For more information visit our nib International Assistance page, opens in a new tab.

Find a provider near you

Search our network of healthcare professionals to get the best value from your cover. Look for hospitals, physios, surgeons and more.

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Looking for something else?

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Other nib services

Find the contact details for all other areas of nib.

For Providers

For all Hospital, medical and Extras providers, see the providers' contact details.

nib Partners

For all enquiries related to our partnerships, see the following contact details.

Other nib services

Find the contact details for all other areas of nib.

For Providers

For all Hospital, medical and Extras providers, see the providers' contact details.

nib Partners

For all enquiries related to our partnerships, see the following contact details.

Our addresses

Contact us by mail

nib health funds Locked Bag 2010, Newcastle NSW 2300

Head Office

22 Honeysuckle Drive, Newcastle NSW 2300

Tell us about your experience

Let us know what we’re doing well or what we could be doing better. Find out how to provide feedback or make a complaint, opens in a new tab.