As a fast-growing health insurer supporting more than a million customers across Australia and New Zealand, we're always on the look out for hard working, passionate individuals.
Last week we were made aware of a data security incident with one of our human resources technology providers, PageUp, which is impacting a large number of Australian companies.
We understand this is a concerning time for employees and job candidates and can assure them that we take their privacy extremely seriously and are prioritising investigations into this incidents with PageUp.
We have continued to monitor the situation closely including attending a number of PageUp briefing sessions given to the Joint Cyber Security Centre and its other customers regarding the incident, and requesting specific information from PageUp in relation to the impact on nib candidates.
At this stage, PageUp’s investigation into this incident is still ongoing; however, they have stated that the PageUp platform has now been secured.
PageUp’s forensic experts have identified that some personal data has been accessed by an unauthorised person and possibly disclosed:
We recommend employees and candidates check to ensure that there has been no recent unusual activity concerning their personal information and maintain a close watch on the use of their personal information.
We will provide updates as further information becomes available from PageUp as a result of their investigations. Our careers page will be the central source for any updates on this incident, however, we are here to help with any enquiries. Candidates are encouraged to contact us on [email protected] if they have any questions.
nib uses PageUp to manage job applications and candidate information across the nib Group (including Australia, New Zealand, GU Health and World Nomads Group businesses) and has been doing so since April 2016.
In the interests of protecting employee and candidate privacy, nib has suspended its use of the PageUp system, including our careers website, until we can fully understand the nature and extent of the security incident and possible data breach.
We take the privacy of our employees and candidates extremely seriously and are prioritising investigations into this incident and its potential impact.
At this stage, PageUp have yet to confirm if any personal information of nib employees or applicants has been compromised.
As a precautionary measure, nib has had PageUp re-set all passwords to nib Group job candidate accounts.
nib is recommending any person who has applied online for a position within the nib Group since April 2016 to check for any unusual activity concerning their personal information.
We are currently exploring an alternative recruitment process and will provide an update as soon as this is in place. In the meantime, candidates are asked to email [email protected] if they have any questions regarding either current or past applications.