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Update as at 15 June 2018

Last week we were made aware of a data security incident with one of our human resources technology providers, PageUp, which is impacting a large number of Australian companies.

We understand this is a concerning time for employees and job candidates and can assure them that we take their privacy extremely seriously and are prioritising investigations into this incidents with PageUp.

We have continued to monitor the situation closely including attending a number of PageUp briefing sessions given to the Joint Cyber Security Centre and its other customers regarding the incident, and requesting specific information from PageUp in relation to the impact on nib candidates.

At this stage, PageUp’s investigation into this incident is still ongoing; however, they have stated that the PageUp platform has now been secured.

PageUp’s forensic experts have identified that some personal data has been accessed by an unauthorised person and possibly disclosed:

  • The compromised data may include contact information (name, email address, physical address, and telephone number), biographical details (gender, date of birth, nationality) and employment details at the time of application.
  • In addition, references that were included with an applicant’s information including contact information were also impacted. It is recommended that applicants who may have included a referee’s details advise them of the incident.
  • Importantly, PageUp has advised that it is confident that the most critical data categories including resumes, financial information, Australian tax file numbers and employment contracts are not affected in this incident.

We recommend employees and candidates check to ensure that there has been no recent unusual activity concerning their personal information and maintain a close watch on the use of their personal information.

We will provide updates as further information becomes available from PageUp as a result of their investigations. Our careers page will be the central source for any updates on this incident, however, we are here to help with any enquiries. Candidates are encouraged to contact us on [email protected] if they have any questions.


Potential data security incident

nib has been made aware of a potential data security incident with our human resources technology provider, PageUp, which is impacting a large number of Australian companies.

nib uses PageUp to manage job applications and candidate information across the nib Group (including Australia, New Zealand, GU Health and World Nomads Group businesses) and has been doing so since April 2016.

In the interests of protecting employee and candidate privacy, nib has suspended its use of the PageUp system, including our careers website, until we can fully understand the nature and extent of the security incident and possible data breach.

We take the privacy of our employees and candidates extremely seriously and are prioritising investigations into this incident and its potential impact.

At this stage, PageUp have yet to confirm if any personal information of nib employees or applicants has been compromised.

As a precautionary measure, nib has had PageUp re-set all passwords to nib Group job candidate accounts.

nib is recommending any person who has applied online for a position within the nib Group since April 2016 to check for any unusual activity concerning their personal information.

We are currently exploring an alternative recruitment process and will provide an update as soon as this is in place. In the meantime, candidates are asked to email [email protected] if they have any questions regarding either current or past applications.

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Whilst we explore an alternative recruitment process, our current opportunities can be viewed on seek.

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FAQs

What issue has been identified?

We have been made aware of a data security incident with one of our human resources technology providers, PageUp, which is impacting a large number of Australian companies.

nib uses PageUp to manage job applications and candidate information across the nib Group (including Australia, New Zealand, GU Health and World Nomads Group businesses). We have been using PageUp for nib since April 2016, while World Nomads Group has been using PageUp since December 2016 and GU Health since November 2017.

In the interests of protecting employee and candidate privacy, nib on being made aware of the incident suspended its use of the PageUp system, including our careers website. We have also had PageUp re-set all passwords to nib Group job candidate accounts.

We understand this is a concerning time for employees and job candidates and can assure them that we take their privacy extremely seriously and are prioritising investigations into this incident with PageUp.

Who is PageUp?

PageUp is an Australian company who provides HR software systems and is one of the largest recruitment system providers in Australia.

nib uses PageUp to manage job applications and candidate information across the nib Group (including Australia, New Zealand, GU Health and World Nomads Group businesses). We have been using PageUp for nib since April 2016, while World Nomads Group has been using PageUp since December 2016 and GU Health since November 2017.

Do you know if any information has been breached?

At this stage, PageUp’s investigation into this incident is still ongoing; however, they have stated that the PageUp platform has now been secured.

PageUp’s forensic experts have identified that some personal data has been accessed by an unauthorised person and possibly disclosed:

  • The compromised data may include contact information (name, email address, physical address, and telephone number), biographical details (gender, date of birth, nationality) and employment details at the time of application.
  • In addition, references that were included with an applicant’s information including contact information were also impacted. It is recommended that applicants who may have included a referee’s details advise them of the incident.
  • Importantly, PageUp has advised that it is confident that the most critical data categories including resumes, financial information, Australian tax file numbers and employment contracts are not affected in this incident.

In the interests of protecting employee and candidate privacy, nib on being made aware of the incident suspended its use of the PageUp system, including our careers website. We have also had PageUp re-set all passwords to nib Group job candidate accounts.

We recommend any person who has applied online for a position with nib since April 2016, World Nomads Group since December 2016 or GU Health from November 2017, check for any unusual activity concerning their personal information.

nib is constantly monitoring the situation and have made the decision to not reinstate the PageUp system at this stage.

What information is potentially at risk?

PageUp’s forensic experts have identified that some personal data has been accessed by an unauthorised person and possibly disclosed:

  • The compromised data may include contact information (name, email address, physical address, and telephone number), biographical details (gender, date of birth, nationality) and employment details at the time of application.
  • In addition, references that were included with an applicant’s information including contact information were also impacted. It is recommended that applicants who may have included a referee’s details advise them of the incident.
  • Importantly, PageUp has advised that it is confident that the most critical data categories including resumes, financial information, Australian tax file numbers and employment contracts are not affected in this incident.

What has nib done to protect my data security?

We take the privacy of our employees and candidates extremely seriously and are prioritising investigations into this incident and its potential impact.

In the interests of protecting employee and candidate privacy, nib on being made aware of the incident suspended its use of the PageUp system, including our careers website, until we can fully understand the nature and extent of the security incident and possible data breach.

As a precautionary measure, nib has had PageUp re-set all passwords to nib Group job candidate accounts. We also recommend you monitor for any unusual activity concerning your personal information.

We have also participated in PageUp briefing sessions given to the Joint Cyber Security Centre and its other customers regarding the incident and have sought from PageUp specific information regarding the impact on our job candidate accounts.

At this stage, PageUp’s investigation into this incident is still ongoing; however, they have stated that the PageUp platform has now been secured.

nib is constantly monitoring the situation and have made the decision to not reinstate the PageUp system at this stage. We will provide updates as further information becomes available.

What can I do to protect my data security?

We recommend any person who has applied online for a position with nib since April 2016, World Nomads Group since December 2016 or GU Health from November 2017, check for any unusual activity concerning their personal information.

As a precautionary measure, nib has had PageUp re-set all passwords to nib Group job candidate accounts.

Candidates are unable to delete their own PageUp profile; however, if you would like your nib PageUp profile to be deleted, we can do this on your behalf. Please contact us at [email protected] for assistance.

The Office of the Australian Information Commissioner (OAIC) also provides guidance.

Have the authorities been notified?

Yes. PageUp have detailed who they have notified on their website https://www.pageuppeople.com/

What will happen with current recruitment applications and employment opportunities?

In the interests of protecting employee and candidate privacy, nib on being made aware of the incident suspended its use of the PageUp system, including our careers website, until we can fully understand the nature and extent of the security incident and data breach.

nib is constantly monitoring the situation and have made the decision to not reinstate the PageUp system at this stage.

We are currently exploring an alternative recruitment process and will provide an update as soon as this is in place. In the meantime, candidates are asked to email [email protected] if they have any questions regarding either current or past applications.

When will you know more about this issue?

We understand this is a concerning time for employees and job candidates and can assure them that we take their privacy extremely seriously and are prioritising investigations into this incidents with PageUp.

Updates will be provided on this page as soon as we know more however, we are here to help with any enquiries. Candidates are encouraged to contact us on [email protected] if they have any questions.