Financial hardships support

Customers experiencing Financial Hardship

If you are experiencing difficulty meeting your financial obligations, please let us know by contacting us so that we discuss your situation and explore the following support options that may be available:

1. Fast-tracking your claim where you have an urgent financial need

2. Assist you nominate a representative who will be able to act on your behalf

3. Temporarily placing on hold any recoveries by us

4. At our discretion, consider your request where you ask us to release, discharge, or waive a debt or obligation

5. Delay the date on which payments to us must be made

6. Allow you to pay us in instalments

7. At our discretion, consider whether we will accept a reduced lump sum amount

8. Delaying one or more instalment payment for an agreed period

9. Deducting the excess from the claim amount we pay you

nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.

We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.

*The discount applies to the total nib travel insurance premium and is for customers that currently hold an Australian health insurance product, or an Overseas Student Health Cover product with nib. The discount is not available to customers who hold an Overseas Visitors Health Cover product. Discounts do not apply to the rate of GST and stamp duty or any changes you make to the policy. nib has the discretion to withdraw or amend this discount offer at any time. This discount cannot be used in conjunction with any other promotional offer or discount.