Telehealth

Telehealth appointments with a medical doctor or nurse practitioner are ideal for non-urgent healthcare needs, including medical certificates*, treatments^ and specialist referrals as recommended by a medical doctor or nurse practitioner.

Telehealth appointments have several benefits over in-person visits, particularly for people in rural and remote areas. They’re more convenient, allowing you to see a doctor from home. They save time as there’s no travel needed, often have shorter wait times, and can fit easily into your schedule. Plus, telehealth is safer during flu season since it reduces contact with others.

For hub.health, you must be over 18 years of age to use telehealth services. This age requirement ensures all users can responsibly manage their health needs online.

No, telehealth should not be used in emergencies. In case of a health emergency, dial 000 for emergency services in Australia. A medical emergency includes symptoms such as chest pain, difficulty breathing, or severe bleeding.

If you’re not experiencing a medical emergency, nib members can analyse their symptoms confidentially with nib Symptom Checker, opens in a new tab exclusively available in the nib App for use in Australia. To understand your symptoms fast, just answer a few questions in a quick virtual health assessment and get guidance on when to seek medical attention based on the seriousness of your symptoms.

No. Under the Medicare Benefits Schedule (MBS) guidelines for telehealth services in General Practice, hub.health, opens in a new tab practitioners cannot access MBS items.

You can claim for 100% of the cost of hub.health, opens in a new tab telehealth consults if you are:

• An Overseas Student member

• An Overseas Worker member, with cover that includes out-patient GP services

• Other members, such as Australian Residents and free nib members, can take advantage of the member discount, opens in a new tab when booking.

When you book your first telehealth appointment with hub.health, opens in a new tab, an account will be automatically created using the email address you provide. Please ensure you use a unique email address that belongs to the person making the booking.

An e-Script is an electronic prescription that your doctor sends to your phone or email if you need medication. It’s faster and more convenient than a paper prescription. You can store the e-Script on your phone or computer and use it whenever you’re ready to pick up your medication.