Search for healthcare providers in our network that may help reduce your out of pocket costs.
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1. Access our Find a Provider tool
Our Find a Provider tool helps you find healthcare providers in our network. It shows available providers based on your healthcare needs and location, helping you choose where to receive care.
2. Search for the care or service you need
Use the “I’m looking for…” search bar to find healthcare providers in our network, including GPs (General Practitioners), hospitals, radiology and pathology providers.
3. Add your location
Enter your suburb or postcode to find healthcare providers near you, then select 'Search'.
4. Choose a provider
1 / 0
1. Access our Find a Provider tool
Our Find a Provider tool helps you find healthcare providers in our network. It shows available providers based on your healthcare needs and location, helping you choose where to receive care.
2. Search for the care or service you need
Use the “I’m looking for…” search bar to find healthcare providers in our network, including GPs (General Practitioners), hospitals, radiology and pathology providers.
3. Add your location
Enter your suburb or postcode to find healthcare providers near you, then select 'Search'.
An IHI is a unique number used to identify you when accessing healthcare services in Australia. You will need an IHI to use telehealth services and order online scripts.
If you do not already have one, you can apply for an IHI through Services Australia.
If an Australian doctor prescribes you medication, your OSHC cover can help pay towards eligible medications listed on the Pharmaceutical Benefits Scheme (PBS).
We'll pay up to $50 per prescription item, up to your annual limit: $500 per year for singles $1,000 per year for couples and families.
You'll need to pay a set amount towards the prescription first (called a PBS co-payment). If the medication costs more than this amount, you may be able to claim a benefit from nib.
Your cover depends on your policy. If your health cover includes GP and specialists, you may be covered for:
GP consultations:
100% of the government-recommended fee (known as the Medicare Benefits Schedule or MBS) for visits that are not part of a hospital stay. If your GP charges more than the MBS fee, you’ll need to pay the difference.
Specialist services:
85% of the MBS fee for eligible specialist services, including pathology, radiology and other specialist treatments outside of a hospital stay.
An out of pocket cost (also known as a gap payment) is the amount you need to pay yourself after your health cover has paid part of the cost of a healthcare service.
You may not always have an out of pocket cost, depending on the service you receive and your level of cover. Before receiving treatment, it's a good idea to check what's covered and whether you'll need to pay anything yourself.
Need language interpretation?
Connect with TIS National
Access a free government interpreter for support in your language.
*Always check your level of cover before booking or receiving treatment. Some international health insurance products do not include benefits for outpatient services such telehealth, pharmacy, GP or Urgent care clinics, which may result in out of pocket costs.
^The provision of a medical certificate is not guaranteed and will depend on the information provided during your consultation and whether the medical doctor or nurse practitioner deems it to be appropriate.
**The provision of treatments is not guaranteed. It will be based on the information you provide during your consultation and whether the medical doctor or nurse practitioner deems it to be appropriate for the care of your individual health needs. Please note that treatments which have high potential for misuse, abuse or addiction cannot be recommended via telehealth.
Connect with experienced Australian-based doctors and nurse practitioners from anywhere in Australia using our free telehealth service.
Book a private and secure phone appointment to discuss your health concerns and get advice or treatment.
Appointments are available from 8am to 8pm AEST, 365 days a year.
Services provided include:
Medical certificates^
Treatments recommended by a medical doctor or nurse practitioner**
Treatment for common illnesses (such as colds and flu)
Specialist referrals
Pathology and radiology requests.
Access treatment via telehealth
You can access a range of treatments online through our telehealth service.
Following a telehealth consultation, if a treatment is recommended by your clinician, you can choose to have the treatments delivered to your door or receive an e-prescription on your phone.**
If you choose an e-prescription, you can take it to a local pharmacy (also known as a chemist) to collect your medication.
Access medical certificates online^
If you're unwell and need a medical certificate for work or study, book a telehealth appointment with a doctor or nurse practitioner.
After speaking with you, they may issue a medical certificate and send it directly to your phone or email.
To get started, you'll need your IHI number and to book a telehealth appointment.
A medical certificate is a document from a qualified healthcare professional that can be used as proof that you were unwell and unable to attend work or school.
Visit a local pharmacy
In Australia, pharmacies (also known as chemists) can provide advice and medication for many minor health concerns.
A pharmacist can help with common issues such as colds and flu, allergies and skin conditions.
They can also recommend over-the-counter medications and provide prescription medications prescribed by a doctor.
See a GP (doctor)
In Australia, doctors are called GPs (General Practitioners), and they are usually your first point of contact.
If you are sick and need treatment, it is best to see a GP. You can find a GP within our First Choice network, which may help reduce the cost of your appointment.
If your condition requires specialised knowledge or treatment, your GP can provide a referral to a specialist who can offer more targeted care.
Typical services provided by a GP include:
Diagnosing and treating illnesses, injuries, pain and other health conditions
Providing vaccinations
Supporting your mental health
Providing family planning advice
Treating wounds and minor injuries
Prescribing medications
Referring you for tests, scans or specialist care.
Visit an urgent care clinic
Urgent care clinics can help when you have an illness or injury that needs medical attention immediately, but is not serious enough to require emergency care.
They can be a good option when you cannot wait for a regular doctor's appointment and need treatment sooner for things like minor burns, cuts, allergic reactions, sprains and more.
If your condition is not urgent, it is best to see a GP or another healthcare provider instead.
Urgent care clinics can help with illnesses and injuries such as:
Minor fractures and broken bones
Minor cuts that may need stitches
Minor burns
High fever or flu symptoms
Minor allergic reactions
Sprains and strains.
Go to a hospital emergency department
An emergency is a sudden, severe or life-threatening illness or injury that needs immediate care. Signs may include chest pain, breathing difficulties or unconsciousness.
If you have a major injury or life-threatening illness, call 000 or go to a hospital emergency department immediately.
If your condition is not an emergency, you can get care through our telehealth services or access medical care in person.
Hospital emergency departments are for serious or life-threatening illnesses and injuries, such as:
Chest tightness or pain
Weakness, numbness or paralysis
Difficulty breathing
Loss of consciousness
Heavy or uncontrollable bleeding
Severe bodily injuries, such as from a fall or motor vehicle crash
Seizures.
Visit an nib Agreement Hospital
If you need to go to hospital for a planned treatment, procedure or surgery, you will usually be booked in at a hospital by your healthcare provider.
This is different from visiting the emergency department, which is for urgent medical situations.
When you need a hospital procedure, attending an nib Agreement Hospital and seeing a recognised specialist may help reduce your out of pocket costs.
Typical services provided by a GP include:
Diagnosing and treating illnesses, injuries, pain and other health conditions
Providing vaccinations
Supporting your mental health
Providing family planning advice
Treating wounds and minor injuries
Prescribing medications
Referring you for tests, scans or specialist care.
View available providers on the map or in the list. Select a provider to see more information, including their address, contact details and other available services.
You can also use filters to help find providers that may reduce your out of pocket costs.
View available providers on the map or in the list. Select a provider to see more information, including their address, contact details and other available services.
You can also use filters to help find providers that may reduce your out of pocket costs.
