Before your trip, check the latest government advice for any travel alerts for your destination.
If you need to make a travel insurance claim, we're here to help.
To submit a claim online, follow these steps:
You can make a claim by logging into your account
Tell us what happened
List the expenses you're claiming for
Upload your supporting documents to the digital claim form
Submit your claim and our team will be in contact.
If in doubt, our claims team are ready and waiting to help you once you submit your claim.
If you need help in making a claim or would like to follow up on the status of a claim please contact us using the details below.
By email: travelclaims@nib.com.au
By Phone: 1300 353 176 (within Australia) +61 2 7202 0508 (from overseas)
By Mail: nib Travel Claims Department PO Box A975, Sydney South, NSW 1235 Australia
Log in to your online account to fill out the claim form
nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.
We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.
*The discount applies to the total nib travel insurance premium and is for customers that currently hold an Australian health insurance product, or an Overseas Student Health Cover product with nib. The discount is not available to customers who hold an Overseas Visitors Health Cover product. Discounts do not apply to the rate of GST and stamp duty or any changes you make to the policy. nib has the discretion to withdraw or amend this discount offer at any time. This discount cannot be used in conjunction with any other promotional offer or discount.