Before your trip, check the latest government advice for any travel alerts for your destination.
It’s not nice to think about, but if a close relative back home suddenly falls ill, is injured or passes away, our policies may cover you if you need to cancel or rearrange your trip.
If you are unable to start or finish your trip because of the death, or serious illness or serious injury of a close relative back home before or during your trip, our policies may cover you, up to policy limits, for:
the non-refundable portion of your pre-paid travel arrangements and cancellation fees charged by your travel agent; or
the cost to rearrange your trip, provided that the cost is not greater than the amount that would have been incurred had you cancelled the trip.
The most we will pay for all people on your policy combined, per trip, is specified in the Cancellation - chosen limit benefit, shown on your Certificate Of Insurance.
You are covered for cancellation costs from when we issue your Certificate of Insurance.
Cover for cancellation costs ends when you return to your home in Australia, or when the period of insurance ends, whichever happens first.
A close relative is:
a spouse, de facto partner, parent, parent-in-law, daughter, son, daughter-in-law, son-in-law, brother, sister, brother-in-law, sister-in-law, uncle, aunt, niece, nephew, grandchildren, grandparent, stepparent, stepchildren, fiancé or fiancée, or legal guardian, or those under your legal guardianship and;
they must be a resident of Australia or New Zealand.
Please check the full terms, conditions, limitations and exclusions of your policy. Please read the International and Domestic Product Disclosure Statement (PDS) for the full definition of a close relative.
Before you change your plans, you must contact your travel providers to try to minimise your expenses and request any refunds or rescheduling assistance.
Keep all receipts, itineraries, documentation relating to cancellations, you’ll need this information to make a claim.
You must also provide proof of the death of your relative such as the death certificate, or that their illness or injury required hospitalisation, or for you to care for them, by providing treating doctor’s reports, hospital reports and any other relevant reports.
Make a claim online. Be aware that any excess payable will be deducted from any claim payment we make.
Contact us if you have any questions.
There are some things we won’t cover in the event of cancellation, including, but not limited to:
We will not pay for any non-refundable costs for anyone not named on your policy.
We will not pay more than the cancellation limit amount that you selected which appears on your Certificate of Insurance.
In the case of Agent’s cancellation fees, we will not pay more than the limit outlined in the Schedule of benefits.
We will not pay for any pre-paid snow sports arrangements unless you have purchased the Snow sports cover option and this option is shown on your Certificate of Insurance.
You decline a reasonable alternative service or compensation offered by a carrier or other travel service provider.
Cover is subject to the full terms, conditions, limitations and exclusions outlined in the PDS. Read your policy carefully and contact Customer Support if you have any queries.
nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.
We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.
*The discount applies to the total nib travel insurance premium and is for customers that currently hold an Australian health insurance product, or an Overseas Student Health Cover product with nib. The discount is not available to customers who hold an Overseas Visitors Health Cover product. Discounts do not apply to the rate of GST and stamp duty or any changes you make to the policy. nib has the discretion to withdraw or amend this discount offer at any time. This discount cannot be used in conjunction with any other promotional offer or discount.