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Health Management Programs

At nib, we want you to be at your healthiest. So, we've put together a range of Health Management Programs available at no additional cost to eligible customers.

These programs are delivered by qualified health professionals and designed to be tailored to your needs - whether that's to help get you in shape, keep you out of hospital, improve your physical and mental wellbeing or to aid a quicker recovery after you've been in hospital. Check out our range of programs below.

Interested in our programs? Complete the form below.

The COACH Program©

The COACH Program© is a telephone-based health program designed to assist those who have been diagnosed with or are at high risk of coronary heart disease, type-2 diabetes or chronic obstructive pulmonary disease.

The program includes:

  • Over the phone coaching at a time that suits you
  • Practical nutrition, fitness and lifestyle advice
  • Support to help achieve your own health goals
  • Support to know the key questions to ask your doctor
  • Education on reaching and maintaining your optimum level of health and fitness

Healthy Weight For Life™

This is a specialised knee and hip arthritis management program that has been designed to help you better manage joint pain and get back to living life - all in the comfort of your own home. It includes over $800 worth of meal replacement products, personalised service and online support.

The program includes:

  • A portion control eating plan (including KicStartTM VLCD meal replacements)
  • Activity plan and physiotherapist-developed strength, balance and mobility exercises
  • Personalised online symptom, progress and satisfaction tracking (phone and mail alternatives also available)
  • 2-way personal motivation, support and advice via phone, SMS, email, message board and mail

MindStep™

Designed for those diagnosed with anxiety or depression, the MindStep™ Program is a phone-based service in which you receive a tailored program. The program includes online cognitive behavioural therapy and one-on-one support. MindStep™ is designed to help you take control of your symptoms and maintain your recovery in the privacy of your own home.

The program includes:

  • A one-on-one phone consult scheduled at a time and place that suits you
  • Individualised service and approach
  • Learnings on how to identify negative thoughts and behaviours and replace them with positive thoughts and behaviours
  • Practical techniques to manage anxiety and depression and steps to overcome your fears
  • Assistance with feelings of isolation
  • Provides evidence-based advice on how to recognise and manage your symptoms early

nib's Discharge Support Service

This telephone-based service is designed to assist high-risk nib customers by providing personalised support before going to hospital and after coming home from hospital. You'll be provided with access to an experienced registered nurse to help you understand and navigate the health service options available to you, covering both your short and longer-term health needs.

The program includes:

  • A health status assessment
  • Identification of your risk factors and treatment gaps in your care needs
  • Clinical decision making support

Rehab at Home*

An evidence based program, Rehab at Home provides intensive physiotherapy and in the comfort of your own home following your total hip or knee replacement. The Rehab at Home program aims to get you mobile as soon as possible.

The program includes:

  • Hands on manual treatment including joint mobilisation and evidence-based therapies to help you speed up your recovery and feel better sooner.
  • You will also receive a supervised exercise program to ensure you know exactly what you need to do to work on building optimum knee strength and function needed for everyday activities.
  • Advice on aids and appliances to assist with activities of daily living

Care Coordination*

We offer several personalised integrated care program designed to assist those customers with complex medical needs. Our Care Coordination programs aim to help you better manage your health in conjunction with your General Practitioner so you can stay well and out of hospital.

Our Care Coordination Programs* include:

  • An individually developed health management plan
  • Face-to-face health assessments
  • Home visits
  • Education and health coaching
  • Carer support

*Selected locations only.

If you’ve got questions about any of these programs you can contact our team of Health Advisors on 1800 355 366 or email [email protected]

Interested in our programs?

Complete the below form below and we’ll contact you to discuss your needs and check if you’re eligible to participate.

Enquiry form

Pick a time that suits for nib to call between Monday - Friday

These details are collected to provide you with information about the programs and to contact you to assess your eligibility to participate. You’ll be contacted by a member of nib’s Clinical Operations Team or an authorised representative from one of our program partners. Your information provided via this form will be treated in accordance with nib privacy policy.