12 things you can do digitally with your nib membership

12 digital tips to assist you with your nib membership.

11 May 2023 3 minute read

Lady with curly hair and glasses in white t-shirt sitting on steps looking pleased with what she sees on her red mobile phone

Long gone are the days of driving to the nearest shop, searching for a car park, taking your place in a queue and spending half a day trying to organise an appointment, make a claim or ask a question about your policy.

At nib, we’re passionate about being your health partner – giving you the tools you need to stay feeling your best all in the palm of your hands. Which is why we’ve put together 12 things you can do from the comfort of your lounge, bed or kitchen bench, because we believe that using your nib membership should be quick and easy.

1. Make a claim

Making a claim on your nib policy is as simple as taking a photo of your official provider receipt and uploading it to the nib App. If you haven’t downloaded the nib App yet, it takes just a few minutes to set up and create your password. The most important thing to remember is that your official receipt should include:

The provider's name and contact details
The patient's full name and address
The date of appointment
The description of service
The amount charged

Once you’ve uploaded the photo of the receipt and clicked ‘claim now’, you can sit back and relax. We’ll take care of the rest!

2. Check what you’re covered for

While you’re on the App, you can also check what you’re covered for, as well as your usage and limits. Don’t have the App? Don’t fear. You can check your cover online through member account.

3. Check remaining limits

It’s sometimes hard to keep track of whether you’ve had your yearly dental check-up, or if you’ve used up all your massage therapy benefits. We’ve taken the guess work out of your claiming by giving you up-to-date access on your remaining limits. Simply jump onto the nib App or log in to member account you’ll be able to see what your annual limits are, as well as how much of your annual limits are still available. 

4. Claims history

Keeping track of your past hospital admissions can be hard, but in using the nib App or member account, you’ll be able to see all of your past claims regardless of whether it’s hospital or extras. Not only that, but there’s an itemised list of what we contributed toward so you can see exactly how hard your health cover is working for you.

5. Past nib communications

Have you ever frantically searched for an email you swore you saw in your inbox a few months ago? Or a text that you accidentally deleted that contained some pretty important information? We get how tricky filing important details can be, which is why we keep a complete inbox of all nib information and communication for you on the nib App. All you need to do is head to the 'Account' section and click on ‘Inbox’.

6. Your nib rewards

If you haven’t already taken advantage of nib Rewards, what are you waiting for? nib Rewards become available to new members after 30 days of active membership, if your premiums are up to date. You could be saving big bucks on e-gift cards for everything from restaurants to groceries and gym memberships. This members-only program includes more than 100 retailers including The Iconic, Kmart and JB Hi-FI and you can access it through both member account and the nib App

7. Update your cover

It’s important to make sure you’re covered for everything you might need, so that as your lifestyle changes and you grow older, your health cover grows with you. The good news is that it’s never been easier to update your health cover – you can make changes on both the nib App and member account. However, if you’re after personalised advice, it’s a great idea to get in touch with one of our health insurance experts. Contact us for help finding a cover that’s suitable for your current needs.

8. GP telehealth special pricing

Did you know that as an nib member, you can access special pricing when you book a telehealth appointment with a 24-7 Medcare GP? No more leaving the house when you’re feeling under the weather or spending an hour in the waiting room when all you really need is a simple prescription. You can book your telehealth appointment online or through the nib App You may also be able to access telehealth through your GP.

9. Health checks

At nib, we understand that everybody is unique and to help you identify key areas of your health, we provide all members with a free online health check. Taking just a few minutes to complete, the nib HealthCheck is available through the nib App and member account and gives you personalised insights and resources to help you focus on small changes you can make to improve nutrition, exercise, sleep, emotional wellbeing and more.

10. SkinVision

Did you know that Australia has the highest prevalence of melanoma in the world? We want to encourage all Aussies to know their risk of skin cancer, which is why we offer our members access to our skin health tool. Available through the nib App and member account, this tool will give you personalised insights and recommendations to help you look after your skin health.

11. Find a local provider

Finding a health professional that you and your family can trust is tricky. That’s why nib created our Find a Provider network, our community of healthcare professionals that give you the best value from your cover. Not only have we locked in lower rates with our network of dentists, optometrists and physios, but we’ve also negotiated better value hospital treatment through our MediGap scheme¹.

12. The Going to Hospital tool

If you need to go to hospital for a procedure, your first port of call needs to be the Going to Hospital tool. Not only can you use this to check that your procedure is covered, but you can search for a specialist, choose an nib Agreement Hospital to minimise your out of pockets and receive guidance on how to prepare for your upcoming hospital stay.

Ultimately, the best health cover you can get is the one that you know how to use. So, we’ve tried to make it as simple as possible to stay on top of your policy and keep track of your usage – all the information you need is in the palm of your hand.

New! Visit My Health on the nib App

Did you know that you can now access personalised health insights, get medical certificates without leaving your couch, and find tailored health management programs through the nib App? My Health in the nib App is your one-stop-shop for everything you need to manage your health and wellbeing. Head into the nib App to connect with a range of supportive programs and services so you can live your healthiest life.

¹nib First Choice providers offer competitive fees for many commonly claimed treatments and consultations. These fees are reviewed at least annually and are subject to change. Always check find a provider or the nib App before booking to see if your provider participates or simply ask your provider if they are part of nib’s network at the time of booking. Providers occasionally leave the nib First Choice network so it’s important to check before booking to avoid disappointment. Annual limits, waiting periods & T&Cs apply.