Take care of your health with nib's Symptom Checker
Feeling unwell? International nib members can analyse their symptoms confidentially with nib Symptom Checker exclusively available in the nib App. For the best experience, please use a mobile device and access nib Symptom Checker through the nib App.
nib Symptom Checker is intended for use only in Australia by international nib members. Do not use it for urgent medical situations. If you experience a medical emergency, such as symptoms including chest pain, difficulty breathing or severe bleeding, call emergency services immediately by dialling 000 in Australia.
Not an international nib member?
If you’re feeling unwell and would like some reassurance about your symptoms, you can use the free government tool via HealthDirect.
What is nib Symptom Checker?
nib Symptom Checker* is an AI-driven tool powered by Infermedica, free to international nib members on the nib App.
To understand your symptoms fast, just answer a few questions in a quick virtual health assessment and get guidance on when to seek medical attention based on the seriousness of your symptoms. The tool is available in English and Simplified Chinese.
At the end of the assessment, you'll get one of these recommendations:
How can nib Symptom Checker help international nib members?
Free, fast and confidential health recommendations based on your health information and symptoms.
Get assessment results instantly
Better understand your symptoms with access to free insights 24/7 when you're feeling unwell.
Connect with a medical doctor or nurse practitioner
Book a telehealth appointment within 24 hours.
Get insights into your health
nib Symptom Checker is developed in consultation with medical experts.
Save time
Skip the waiting rooms by using nib Symptom Checker while you are on the go or resting at home.
Do not use nib Symptom Checker in an emergency
If you’re experiencing a health emergency, dial 000 for emergency services in Australia.
Who can access nib Symptom Checker?
Overseas Visitors and International Students who are nib members can use nib Symptom Checker via the nib App. Other nib members, including Australian residents, GU Health members and free nib members can use the free tool via HealthDirect.
Not an international nib member?
How to use nib Symptom Checker
Log in or download the nib App
Select “Check your symptoms” from the home screen
Answer some simple questions about yourself and your health
Describe your symptoms
Receive recommendations for most appropriate treatment based on your symptoms
Book a telehealth appointment or search for a doctor near you
Frequently asked questions
Personal information and privacy
nib Symptom Checker is powered by Infermedica
Infermedica is a leading digital health specialising in AI-powered solutions for symptom analysis and medical triage.
What data are you collecting?
We value your data and privacy.
nib and Infermedica collect your de-identified data to accurately assess your medical condition and to provide the best recommendations for appropriate healthcare based on your health condition, risk factors and symptoms.
Read our Privacy Collection Notice.
Safety and certification
Infermedica’s database, undergoes rigorous testing with thousands of clinical cases. They rely on reputable sources, ensuring accurate and reliable information.
Infermedica’s Inference Engine, is tested by evaluating thousands of clinical cases. Accuracy is confirmed when the condition ranks within the top positions. External evaluations further validate our platform.
Developed according to ISO 13485:2016
*nib Symptom Checker does not provide a medical diagnosis and should not replace the judgment of a registered healthcare practitioner. It offers information to assist you in decision making based on readily available information about symptoms. If you have questions or concerns about the results from nib Symptom Checker, please consult your registered healthcare practitioner.