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Member support team hours
From 2 February 2026, our contact centre hours have changed. We're available Monday - Friday 8am-6pm (AEDT).
Australian residents (AEST/AEDT)
Overseas members (AEST/AEDT)
Australian residents (AEST/AEDT)
Overseas members (AEST/AEDT)
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Log in to your member account to complete the most popular self-service tasks.
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Manage your account
Check your cover
Manage your claims
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Health insurance
Australian Residents
Overseas members
Corporate clients
Australian Residents
Overseas members
Corporate clients
Travel insurance
We’ve made some changes to our Travel Insurance offerings. For policies that start with NIBXXX (but not ANIB), find your policy information and contact us here. For policies purchased through one of our travel distribution partners, including travel agents or Costco, click here.
nib Direct Travel Insurance customer enquiries
24/7 Emergency Assistance
Travel insurance claims team
nib Direct Travel Insurance customer enquiries
24/7 Emergency Assistance
Travel insurance claims team
Find a provider near you
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For Providers
nib Partners
Other nib services
For Providers
nib Partners
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Let us know what we’re doing well or what we could be doing better. Find out how to provide feedback or make a complaint.