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nibby chat is available 24/7 (nib's chatbot)
Australian residents (AEST/AEDT)
Customer service (call or live chat)
Mon - Fri: 8:00 AM - 8:30 PM
Closed: Saturday, Sunday and NSW public holidays, opens in a new tab.
Sales enquires:
Mon - Fri: 8:00 AM - 8:30 PM and Sat 8:00 AM - 1:00 PM
Closed: Sunday and NSW public holidays, opens in a new tab.
Overseas members (AEST/AEDT)
Customer service (call):
Mon - Fri: 8:30 AM - 6:00 PM
Closed: Saturday, Sunday and NSW public holidays, opens in a new tab.
Live chat:
Mon – Fri: 9 AM – 5 PM
Looking to update your Australian Government Rebate (AGR)?
Find out how to update your income tier this tax time to get the right government rebate and avoid overpayments.
Your 2024/2025 Private Health Insurance Statement for tax time will be available to download from 7 July 2025 in your member account.
Save time with our quick links
Take action in your member account
Log in to your member account to complete the most popular self-service tasks.
Manage your account
Manage your claims
Easily manage your membership with our how-to guides
Explore our guides to simplify managing your health or travel insurance membership on the nib App or your online member account.
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Health insurance
Australian Residents
Whether you’re an existing nib member or looking to join, we’re here to help.
Opening hours (AEST/AEDT):
Customer service: Mon - Fri: 8:00 AM - 8:30 PM
Closed: Saturday, Sundays and NSW public holidays, opens in a new tab.
Sales enquires:
Mon - Fri: 8:00 AM - 8:30 PM and Sat 8:00 AM - 1:00 PM
Closed: Sunday and public holidays, opens in a new tab.
Overseas members
If you’re an overseas student or worker, please see these contact details.
Opening hours (AEST/AEDT):
Customer service: Mon - Fri: 8:30 AM - 6:00 PM
Closed: Saturday, Sunday and public holidays
Corporate clients
For all corporate sales enquiries, please see these contact details.
When emailing us, please include your business name, approximate number of employees, contact details and a brief description of how we can assist you. The corporate sales team will be in contact within 24 hours (Monday - Friday).
Travel insurance
Travel insurance customer enquiries
For general enquiries, or if you need help in purchasing or extending a policy, feel free to reach out to our customer service team.
Opening hours (AEST/AEDT):
Customer service: Mon - Fri: 8:00 AM - 8:00 PM
Closed: Saturday, Sundays and public holidays, opens in a new tab.
24hr Worldwide Emergency Assistance
If you need urgent help with an emergency while travelling, try and call us as soon as possible, and before you go to hospital if not critical.
For more information visit our nib International Assistance page, opens in a new tab.
Travel insurance claims team
If you need help making a claim or would like to follow up on the status of a claim, reach out to our claims team.
Or, log in to your online account, opens in a new tab to fill out the claim form.
Find a provider near you
Search our network of healthcare professionals to get the best value from your cover. Look for hospitals, physios, surgeons and more.
Looking for something else?
Search the other areas of our business to find what you're looking for.
Other nib services
Find the contact details for all other areas of nib.
For Providers
For all Hospital, medical and Extras providers, see the providers' contact details.
nib Partners
For all enquiries related to our partnerships, see the following contact details.
Our addresses
Contact us by mail
nib health funds Locked Bag 2010, Newcastle NSW 2300
Head Office
22 Honeysuckle Drive, Newcastle NSW 2300
Tell us about your experience
Let us know what we’re doing well or what we could be doing better. Find out how to provide feedback or make a complaint, opens in a new tab.