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Contact options and support for Providers

Learn when to contact nib or Honeysuckle Health.

Medical claims enquiries including MediGap

Contact Medical Claims Team

1300 853 530

Mon – Fri: 9:00 AM – 5:00 PM (AEST/AEDT)

medigap@nib.com.au

Ancillary enquiries

Contact Ancillary Claims Team

1300 853 530

Mon – Fri: 9:00 AM – 5:00 PM (AEST/AEDT)

providers@nib.com.au

Hospital eligibility

Contact Hospital Claims Team

1300 853 530

Mon – Fri: 8:00 AM – 5:00 PM (AEST/AEDT)

Hospital account enquiries

Contact Hospital Claims Team

1300 853 530

Mon – Fri: 9:00 AM – 5:00 PM (AEST/AEDT)

International claims enquiries

Contact International Claims Team

1300 853 530

Mon – Fri: 9:00 AM – 5:00 PM (AEST/AEDT)

internationalclaims@nib.com.au

For all non network Provider enquiries

Contact nib Provider Relations Team

1300 853 530

Mon – Fri: 9:00 AM – 5:00 PM (AEST/AEDT)

providers@nib.com.au

For all Network agreement and registration enquiries

Contact Honeysuckle Health

1800 411 633

Mon – Fri: 9:00 AM – 5:00 PM (AEST/AEDT)

providers@honeysucklehealth.com.au

Additional resources

Learn about our international claiming options

As an alternative to using our GP portal, we have partnered with a range of automated claiming systems to make international claiming quick and easy for our providers. Depending on what type of provider you are will determine which system you can use.

nib member services and tools

nib offers a range of services, supports and tools to enhance our members' health and wellbeing, including Health Management Programs, opens in a new tab, Health Care at Home, opens in a new tab, and Find a Provider tool, opens in a new tab. You can refer patients to these services or use our tools to check your details.