For all enquiries related to online eligibility and claims, please contact nib’s Hospital Support Team on 1300 853 530 (option 3,2).

From November 2019, nib has been introducing upfront claiming rules to identify and decline inappropriate claims or claim items. This ensures providers claim correctly and as per the HPPA, prevents auditing, and improves our members' experience. If you have a claim or claim item declined, view the reference guide that may assist you in identifying the cause.

You will then need to resubmit the claim when billed correctly. If you have any questions, please contact our Hospital Support team on 1300 853 530 (option 3,2).

Please contact your Hospital Contract or Relationship Manager. If you are unsure who this is, then please contact Honeysuckle Health by phone on 1800 411 633 or by email [email protected]

Your nib HPPA does not have an end date. Your agreement remains in place until it is renewed or either party terminates the agreement in accordance with the HPPA. If your HPPA has not been renewed by the review date, contact your Hospital Contract or Relationship Manager to commence the renewal process. In the meantime, you should continue to provide IFC and charge nib members in accordance with your most current agreed rate schedule.

Please contact your Hospital Contract or Relationship Manager. If you are unsure who this is, please contact Honeysuckle Health by phone on 1800 411 633 or by email [email protected]. Your Hospital Contract or Relationship Manager can assist in negotiating a new agreement between your hospital/hospital group and nib.

You need to update your information when there are any changes affecting your HPPA e.g. renewed insurance and accreditation certificates. Please contact your Hospital Contract or Relationship Manager to update your information. If you are unsure who this person is, please contact Honeysuckle Health by phone on 1800 411 633 or by email [email protected].

Please get in contact with your Hospital Contract and Relationship Manager. If you are unsure who this is then, please contact Honeysuckle Health by phone on 1800 411 633 or by email [email protected].

nib underwrites APIA Health Insurance, Qantas Health Insurance, Suncorp, AAMI and United Healthcare Global for Medicare eligible residents in Australia. You can log in to the nib HCP Portal to submit data for members of these funds. If you aren’t already registered, you can create an account.