Skip to content
PREV PAGE Cover changes

How to get a refund of my OSHC

If you need a refund on your OSHC cover, we are here to help. Choose the option that applies to you to find out how to claim a refund on your OSHC cover.

All refund requests are required to be sent to [email protected] for assessment. If you need any help completing your refund form or questions about the refund process, please call us on 1800 775 204.

I am no longer coming to Australia

To process your refund, you will need to provide the following for these refund reasons:

I have paid for cover and applied for a visa but I am no longer coming to Australia
To process your refund, you will need to provide:

  • Your visa refusal or withdrawal notice from the Department of Home Affairs; and
  • A completed OSHC refund form

I have paid for cover but I did not apply for a visa and I am no longer coming to Australia
To process your refund, you will need to provide:


My visa was declined

My visa was declined and I am no longer coming to Australia
To process your refund, you will need to provide:

  • Your visa refusal notice from the Department of Home Affairs; and
  • A completed OSHC refund form

My visa was declined and I am in Australia, but I am returning overseas
To process your refund, you will need to provide:

  • Your visa refusal notice from the Department of Home Affairs; and
  • Your confirmation of flight departure details (e.g. a copy of your E- ticket or boarding pass); and
  • A completed OSHC refund form

My visa was declined and I am in Australia, but I am applying for a different type of visa
To process your refund, you will need to provide:

  • Your visa refusal notice from the Department of Home Affairs; and
  • An email stating that you are applying for a different visa; and
  • A completed OSHC refund form

My visa extension has been declined and I am leaving Australia
To process your refund, you will need to provide:

  • Your visa refusal notice from the Department of Home Affairs; and
  • Confirmation of flight departure details from Australia (For example, a copy of your E-ticket or boarding pass); and
  • A completed OSHC refund form

My visa or my visa extension has been declined but I am appealing the decision with the Appeals Tribunal and I am leaving Australia
You must wait until you have the final decision from the Appeals Tribunal before you can apply for a refund. If the outcome still results in your visa being declined and you are leaving Australia, please provide:

  • Decision Record from Administrative Appeals Tribunal; and
  • Confirmation of flight departure details ( For example, A copy of your E- ticket or boarding pass); and
  • A completed OSHC refund form

My visa or my visa extension has been declined but I am appealing the decision with the Appeals Tribunal and I am not leaving Australia
You must wait until you have the final decision from the Appeals Tribunal before you can apply for a refund. If the outcome still results in your visa being declined and you are not leaving Australia, please provide:

  • Decision Record from Administrative Appeals Tribunal; and
  • Your visa grant notice for a different visa from the Department of Home Affairs; and
  • A completed OSHC refund form

I have changed visa

I have been granted a new visa which is NOT a Bridging Visa
To process your refund, you will need to provide:

  • Your visa grant notice for a different visa from the Department of Home Affairs; and
  • A completed OSHC refund form

I have been granted a Bridging Visa but my student visa is still active
You must wait for the outcome of your new visa application before you can apply for a refund. To process your refund, you will need to provide:

  • Your visa grant notice for a different visa from the Department of Home Affairs; and
  • A completed OSHC refund form

I have been granted a Bridging Visa and my student visa has expired
To process your refund, you will need to provide:

  • Your bridging visa grant notice that shows the date your student visa has expired; and
  • A completed OSHC refund form

I have been granted an Interim Medicare Card but my student visa is still active
You are unable to cancel your OSHC policy until the outcome of your new visa application is completed.

I have been granted permanent residency in Australia
To process your refund, you will need to provide:

  • Your visa grant notice for your new visa from the Department of Home Affairs; and
  • A completed OSHC refund form

I now have a Medicare card
To process your refund, you will need to provide:

  • Your visa grant notice for your new visa (which is not a Bridging visa) from the Department of Home Affairs; and
  • A completed OSHC refund form

I have changed health insurance providers

I have purchased OSHC cover with another insurer
To process your refund, you will need to provide:

  • Confirmation of OSHC Health Cover Certificate that shows the date your new policy started; and
  • A completed OSHC refund form

I have changed health insurance providers because my visa has changed
To process your refund, you will need to provide:

  • Your visa grant notice for a different visa from the Department of Home Affairs; and
  • A completed OSHC refund form

I want to change the dates of my policy

My policy has started but I have not arrived in Australia yet
You need to wait until you come to Australia to change the dates on your policy before we can assess if a refund is due.

I want to change my policy start date because I arrived late in Australia within 12 months from my original policy start date
To process your refund, you will need to provide:

  • Confirmation of flight arrival details (For example, A copy of your E- ticket or boarding pass); and
  • A completed OSHC refund form

I want to change my policy start date because I arrived in Australia later than 12 months from my original policy start date
To process your refund, you will need to provide:

I want to change the start or end date of my policy to match my visa dates
To process your refund, you will need to provide:

  • Your visa grant notice from the Department of Home Affairs; and
  • A completed OSHC refund form

I want to change the start or end date of my policy to match my course dates
To process your refund, you will need to provide:

  • Confirmation of enrolment showing your course dates; and
  • A completed OSHC refund form

For more information about your length of stay, please see the Department of Home Affairs.


I am leaving Australia

I have decided to leave Australia and will not return
To process your refund, you will need to provide:

  • Your letter from the Department of Home Affairs confirming the cancelled visa or Cancelled Confirmation of Enrolment (COE); and
  • Confirmation of flight departure details (For example, a copy of your E- ticket or boarding pass); and
  • A completed OSHC refund form

Q: I’m leaving Australia for 90 days or more, can I get a refund for the time I am not in Australia?
A: Yes, you are eligible for a suspension if you are on a valid student visa and you leave Australia for 90 days or more. After your return back to Australia you can apply for a refund. To process your refund, you will need to provide:

  • Confirmation of flight details for departure from, and flight details for your return to, Australia (For example, a copy of your E-ticket or boarding pass) or a Record of Movement; and
  • A completed OSHC refund form

I want to take family members off the policy or change their start and end dates

My partner or dependants are no longer coming to Australia due to their visa being refused
To process your refund, you will need to provide:

  • A visa refusal from the Department of Home Affairs for your partner or dependants; and
  • A completed OSHC refund form

My partner or dependants are no longer coming to Australia due to their visa not being submitted.
To process your refund, you will need to provide:

My partner or dependant have been granted on my visa but are no longer coming to Australia
To process your refund, you will need to provide:

  • A copy of your current visa to show the dependants have been removed or withdrawal notice from the Department of Home Affairs; and
  • A completed OSHC refund form

My partner or dependant are leaving Australia and will not return
To process your refund, you will need to provide:

  • A copy of your current visa to show the dependants have been removed; and
  • Confirmation of flight departure details (For example, a copy of their E- ticket or boarding pass); and
  • A completed OSHC refund form

My partner or dependant arrived late in Australia within 12 months from their original start date on my policy
To process your refund, you will need to provide:

  • Confirmation of flight arrival details (For example, a copy of their E- ticket or boarding pass); and
  • A completed OSHC refund form

My partner or dependant arrived in Australia later than 12 months from their original start date on my policy
To process your refund, you will need to provide:

Continue to the next page

Related articles

5 options for international students after graduation

5 facts about postgraduate study for international students

Has your student visa expired? Here's what to do next