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How do I suspend or resume my policy

Coronavirus (COVID-19) support

If you've been financially impacted by COVID-19, we have a number of member support options available. Please contact us for assistance.

To support our members during the coronavirus (COVID-19) pandemic, we've made some temporary changes to our suspension policy.

Suspending your policy is like putting it on hold - you won't pay premiums, and you won't be able to claim for services on your policy during this time.

Australian residents

We can suspend your health cover for one of two reasons:

  • you’re experiencing financial hardship
  • you’re travelling overseas

Contact us before you need to suspend your policy, as your suspension cannot be backdated. Just call us on 13 16 42 and we’ll take you through all you need to know.

Financial hardship suspension

We've extended our maximum financial hardship suspension period from three to six months to help eligible members impacted by COVID-19. All members with Hospital cover who suspend during this time will still be able to access cover for COVID-19 related treatment - just contact us for more information.

To apply for the special COVID-19 financial hardship suspension, eligible members must be receiving, or have registered an intent to claim, Australian Government financial assistance and provide supporting documentation.

We'll remind you as your resumption date gets closer but your policy will automatically resume at the end of your agreed suspension period. You can also contact us to resume it sooner, if you wish.

Members normally will need to have been with nib for 12 months or more to request a suspension but, for eligible members, we'll waive this to make sure we can better support you during this challenging time.

Overseas travel suspension

You can put your policy on hold for a period of two to 24 months if you're travelling overseas.

We’ll need proof of your travel dates, including your full name and the dates you leave and re-enter Australia.

Your policy will not resume automatically when you return - you’ll need to get in touch with us within 30 days of getting home to reactivate your policy.

International members

Travel suspension

For overseas workers, we can suspend your health cover if you're travelling outside of Australia for more than four weeks and less than 24 months, and you've served at least one month of membership with nib. Apply for suspension before you leave by sending proof of your travel dates to [email protected]. To resume your cover, simply contact us.

For overseas students, we can suspend your health cover if you're travelling outside of Australia for a minimum of three months and a maximum of two years. You can only apply for suspension after you return to Australia in the form of a refund - just call us on 13 16 42. Your policy will be resumed from the date you returned to Australia, with any arrears requiring payment.

Important information about suspending your policy

If you haven't finished serving your waiting periods when you suspend your policy, you’ll need to continue serving them once your policy resumes.

If you're an Australian resident and you earn above the Government’s Medicare Levy Surcharge thresholds you could be liable for the Medicare Levy Surcharge for the period of suspension. This is an extra 1% to 1.5% in tax, depending on your circumstances.

If your policy is not resumed within 30 days of the end of the suspension period it could be cancelled. If this happens and you rejoin your cover later, all members on the policy would need to re-serve waiting periods. So make sure you contact us if you need to resume your cover.

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