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How do I suspend or resume my policy

Suspending your policy is like putting it on hold. No premiums are payable during a period of suspension, but no claims will be paid for services or treatment provided within the suspension period either.

We can suspend your health cover for one of two reasons – if you are experiencing financial hardship, or if you are travelling overseas for a period longer than two months.

Who is eligible to suspend their policy?

To be eligible to suspend your health cover, the policyholder must be an active member with nib for a continuous 12-month period and premiums must be financially up to date.

To put your policy on hold, just call us on 13 16 42. We’ll take you through all you need to know and discuss if this is the right option for you.

We can't backdate a suspension, so be sure to make contact with us before you need to suspend your policy.

Overseas Travel Suspension

You can put your policy on hold for anywhere from two months to 24 months if you're travelling overseas.

Need to suspend your policy but still want cover for the unexpected if you’re going away for less than 12 months? nib members are eligible for a 10% discount on nib Travel Insurance.

How do I suspend my cover?

To suspend your cover, nib will require proof of your travel dates through copies of your travel itinerary, stamped passport or plane ticket including your full name and the dates you left and are re-entering Australia. Travel cards are not accepted.

We will remind you to resume your cover around the expected date of resumption. To resume your cover you’ll need to get in touch with us within 30 days of getting home.

Financial Hardship Suspension

If you're experiencing financial hardship, you can apply to suspend your policy for a minimum of two months and maximum of three months.

We will remind you around the time your cover is due to resume and automatically resume your health cover on the date you have nominated, or at the end of the three month period (whichever comes first).

To resume your cover earlier than your nominated resumption date you'll need to contact us.

Important information about suspending your policy

Where waiting periods had not been fully served upon suspending your policy the remainder of the waiting period must be served once the policy resumes.

If you earn above the Government’s Medicare Levy Surcharge Thresholds you could be liable for the Government's Medicare Levy Surcharge for the period of suspension. This is an extra 1% to 1.5% in tax, depending on your circumstances.

Resuming your policy

A suspended policy must be resumed within 30 days of the end of the suspension date or it could be cancelled. If the policy is cancelled all members on the policy will need to re-serve waiting periods if they re-join later.

Don’t worry, we will remind you when your health cover is due to be resumed. Simply contact us to resume your cover or to find out more.

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