Travel insurance for flight cancellations and delays

You’ve made it to the airport and have your boarding pass ready - only to see your flight is delayed or cancelled. If your flight is cancelled due to bad weather or there’s a delay due to a mechanical issue, our flight cancellation and travel delay cover may help with unexpected expenses so you can get your trip back on track with less stress.

Why coverage for delayed or cancelled flights is important

Flight delays and cancellations can turn a dream trip into a logistical nightmare. From missed connections to overnight airport stays, the costs and stress can add up fast. Considering nib travel insurance for flight delays and cancellations may help if:

• You’re flying to London with a stopover in Singapore. A mechanical issue delays your first flight, and you miss your connection. You need a new flight, a hotel and meals. With nib travel insurance, you may be reimbursed for these unexpected expenses. You must be delayed at least 6 hours, missed connection is only applicable for certain events and does not cover meals.

• Your flights leaving Fiji are cancelled during a tropical cyclone. nib may help cover reasonable additional accommodation, meals, and the cost of rescheduling flights.

Some included benefits are:

• Cover for out-of-pocket costs (up to policy limits).

• Trip interruption protection.

• 24/7 emergency Assistance

There are a number of terms, conditions, limitations and exclusions that apply to these events. Always read the Product Disclosure Statement (PDS)/Financial Services Guide (FSG) to understand what's included and excluded from your cover.

What to do if your flight is delayed or cancelled

1. Check with your airline

   for written confirmation of the delay (especially if it’s over 6 hours).

2. Request a refund or flight change

   from the airline first – it’s required before you can make a claim.

3. Keep your receipts

   and documentation, which are essential to claiming

4. Still out of pocket?

   Submit a claim online in your account.

What documents do I need to make a claim?

To help process your claim smoothly, you’ll need:

• Airline statement confirming the delay or cancellation.

• Copies of your ticket and itinerary.

• All receipts for extra expenses.

• Police or transport reports (if applicable).

• Event or booking documentation (for missed events).

Login to make a claim.

What’s not covered

There are a few situations where nib travel insurance won’t be able to help:

• A change of mind or reluctance to travel.

• Delays, strikes, civil unrest or severe weather events announced before you bought your policy.

• Personal error, like arriving to the airport late due to heavy traffic.

• Travelling to a country or region that is the subject of a ‘Do not travel’ warning issued by the Australian Government (see smartraveller.gov.au).

The above features and benefits are a summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the PDS/FSG.

We're here to answer any questions and clarify any doubts you might have. If you need more information, contact the Customer Service team.

The above features and benefits are a summary of cover only. Cover is subject to the full terms, conditions, limitations, and exclusions outlined in the Product Disclosure Statement.

nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.

We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.

*The discount applies to the total nib travel insurance premium and is for customers that currently hold an Australian health insurance product, or an Overseas Student Health Cover product with nib. The discount is not available to customers who hold an Overseas Visitors Health Cover product. Discounts do not apply to the rate of GST and stamp duty or any changes you make to the policy. nib has the discretion to withdraw or amend this discount offer at any time. This discount cannot be used in conjunction with any other promotional offer or discount.