Travel alert
Before your trip, check the latest government advice for any travel alerts for your destination, as this may affect policy coverage.
Am I covered if my pre-booked activity or stay is cancelled?
If something happens on your trip that is outside of your control, and the experience or accommodation you’ve booked and paid for is cancelled, our policies may help you reclaim your costs.
What is cover for cancellation expenses?
Cancellation cover can provide a benefit for the value of unused, non-refundable expenses that you’ve already paid for your activity or accommodation, if your activity or accommodation is cancelled due to an insured event.
What is an Insured Event?
We offer cover for up to 14 insured events depending on your plan type, including if your pre-booked and pre-paid activity or accommodation is cancelled due to:
Death, sudden serious illness or serious injury to you, a member of your travelling party or a close relative.
Severe weather, natural disaster, riot, strike, civil insurrection, or hijacking.
Your passport, travel documents or credit cards are stolen, accidentally lost or damaged.
A member of your travelling party is summoned to jury duty or to give evidence in a court of law.
When you are unable to arrive at your departure point to start your trip due to a natural disaster causing road closures.
You're unable to start your trip due to severe weather or natural disaster causing damage to your home or place of business within 72 hours of your trip departure date.
You're attending the childbirth of your close relative, provided the conception occurs after you bought your policy.
How much am I covered for?
The most we will pay for all people on your policy combined, per trip, is specified on your Certificate of Insurance under 'Cancellation - chosen limit'.
When does my cover start and end?
You are covered for cancellation expenses from the issue date on your Certificate of Insurance.
Cover for cancellation expenses ends when you return to your home in Australia, or when the period of insurance ends, whichever happens first.
What do I do if my pre-booked activity or accommodation is cancelled?
If your pre-booked activity or accommodation is cancelled:
Re-arrange or cancel your bookings.
Be sure to keep all itineraries, receipts, and reports (including medical reports) to support your claim.
Make a claim online.
What’s not covered
There are some things we won’t cover in the event of cancellation, including, but not limited to:
We will not pay for any non-refundable costs for anyone not named on your policy.
We will not pay more than the cancellation limit amount that you selected which appears on your Certificate of Insurance.
In the case of Agent’s cancellation fees, we will not pay more than the limit outlined in the Schedule of benefits.
We will not pay for any pre-paid snow sports arrangements unless you have purchased the Snow sports cover option and this option is shown on your Certificate of Insurance.
You decline a reasonable alternative service or compensation offered by a carrier or other travel service provider.
Cover is subject to the full terms, conditions, limitations and exclusions outlined in the PDS. Read your policy carefully and contact us if you have any queries.
nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.
We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.
*The discount applies to the total nib travel insurance premium and is for customers that currently hold an Australian health insurance product, or an Overseas Student Health Cover product with nib. The discount is not available to customers who hold an Overseas Visitors Health Cover product. Discounts do not apply to the rate of GST and stamp duty or any changes you make to the policy. nib has the discretion to withdraw or amend this discount offer at any time. This discount cannot be used in conjunction with any other promotional offer or discount.