Before your trip, check the latest government advice for any travel alerts for your destination.
Ex-tropical Cyclone Tam has brought severe weather to New Zealand’s North Island with heavy rain and strong winds reaching up to 130 km/h. The storm has led to fallen trees, hazardous driving conditions, and power outages, affecting both residents and travellers during the Easter weekend.
This Cyclone event is now widely reported in the media, meaning any policies purchased after 12:00pm, AEST 17 April 2025 will not provide cover for losses arising from this event.
This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.
If you hold a policy with us and require emergency assistance due to this event, please contact our international assistance team as soon as it’s practicable and safe to do so.
For the latest advice, visit http://smartraveller.gov.au/
Policies purchased after an event occurs will not provide cover for any losses which arise in relation to that event.
If you already had a policy with us, coverage is available subject to the policy terms and, conditions and exclusions.
If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.
Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses. If you need to submit a claim, please complete the claim form and if you need help doing this, contact us.
If you have any other queries, please get in touch.
nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.
We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.
*The discount applies to the total nib travel insurance premium and is for customers that currently hold an Australian health insurance product, or an Overseas Student Health Cover product with nib. The discount is not available to customers who hold an Overseas Visitors Health Cover product. Discounts do not apply to the rate of GST and stamp duty or any changes you make to the policy. nib has the discretion to withdraw or amend this discount offer at any time. This discount cannot be used in conjunction with any other promotional offer or discount.