Skip to content
Back to media centre

nib Contact Centre wins top honours at Australian awards

nib contact centre

nib health funds (nib) Contact Centre has taken out the top gong at the national Contact Centre Week awards on the Gold Coast last night, named as Australia's Best Contact Centre.

Headquartered in Newcastle, the Contact Centre which employs almost 250 people, also won the award for Best People Strategy and Culture while nib employee Rebecca Ransom was given an honorary mention for Best Contact Centre Leader of the Year.

Mr Rhod McKensey, nib Group Executive Australian Residents Health Insurance, said the win was a credit to the hard work and dedication of nib's Contact Centre employees.

"We handle around one million sales and services calls each year, with these teams working at the coal face everyday to make every contact with our customers count" Mr McKensey said.

"This award is a reflection of the commitment of our employees to delivering upon our mission of putting the customer at the heart of everything we do to provide exceptional service to our customers," he added.

The nib Contact Centre beat a field of strong competitors including DHL Express, MLC Life, iSelect and Princess Cruises.

Judging criteria for the awards focused on the company's technology, customer relationship management strategy, process improvement strategies, how the business uses customer feedback and its culture.

"We are continually working to improve our processes and maintain a highly engaged workforce to ensure that we can deliver outstanding customer service that meets the needs and expectations of our customers," Mr McKensey said.

"These awards are fantastic recognition from our peers and the industry that we are providing this best in class service," he said.

May 08, 2024

nib, Advara HeartCare clinics cut unplanned hospital re-admissions

A woman having her heart listened to by a doctor
Apr 30, 2024

nib extends Richmond partnership to include Tigers' Wheelchair Football team

Richmond Tigers player with supporters of the team in wheelchairs
Apr 30, 2024

nib launches digital fitness offering with access to Centr, Kic and FitOn Health Apps

Two women in their 30s wearing grey exercise clothes and doing a barre class together