Check the status of your claim

Log in to the nib App

Your most recent claims will appear on the homepage. Claims stay on the homepage for up to three months after they’re submitted

Alternatively, tap ‘Claims’ in the menu at the bottom of your screen to view your full claims history

You’ll find the status at the top of each claim. ‘Awaiting Processing’ means your claim is currently being processed

Once the claim has been successfully processed, the status will change to either: 

• Paid to you: The claim has been approved and the payment has been deposited into your nominated bank account

• Paid to provider: The claim has been approved, and the payment has been sent directly to your health provider (like your dentist or physio)

• Rejected: Your claim wasn’t approved. You’ll see the reason listed, along with what you can do next.

Log in to your member account

From the main navigation menu, select ‘My usage,’ then select ‘Claims history’ from the dropdown menu

Your recent claim will appear under ‘Recent claims.’ To view additional claims, go to ‘Claims history’ and filter by type (Extras or Hospital) and by date

The status will be displayed at the top of each claim

Once the claim has been successfully processed, the status will show 'Benefit paid'.