Change your contact details

Currently, you cannot change your name in your member account or through the nib App. Please contact us if you need to change your name.

The gender listed on your member account must match what is recorded with Medicare. Once you have changed your gender with Medicare and want to update it with us, you will need to provide one of the following documents:  

• Valid Australian Government travel document which specifies your preferred gender e.g. valid passport   

• State or territory birth certificate which specifies your preferred gender  

• State or territory Gender Recognition Certificate or Recognised Details Certificate showing that a state or territory Registrar of Births, Deaths and Marriages has accepted a change in sex

• Statement from a registered medical practitioner or registered psychologist verifying your gender.

Please contact us so we can update your details in our system. 

We are currently working on making options for gender and titles more inclusive.