Update your address, email, and phone number through the nib App. Watch or listen to the video to learn how.
You can also make these changes online in your member account.
Log in to your member account
Click on your name under ‘Edit details’
From there you can update your phone number, email and address
When you’re done, click ‘Save’
Updating your member account may take a few business days if you're changing your state. Please be aware that changing your state may impact the price of your premium.
Choose the communications you’d like to receive from us
Stay up to date with the latest news, rewards and health products from nib.
Simply open your app and go to the ‘Account’ section
Click on ‘My policy’ and select ‘Communication preferences’
Once here you can choose the types of communications you'd like to receive, and the way you receive them (email, SMS)
Once you’ve made your selections, click ‘Save preferences’
Log in to your member account
Tap ‘Communication preferences’ - this will open a new window in your browser
Once here you can choose the types of communications you'd like to receive, and the way you receive them (email, SMS)
Once you’ve made your selections, click ‘Save preferences’
How do I change how nib contacts me?
When you join nib, you’ll be asked if you would like to receive communications from us by mail or email (also known as “Preferred method of contact”).
Email or mail?
Choosing email means we can contact you quickly about your health cover, and it reduces our carbon footprint.
If you have provided an email address when you joined, your preferred method of contact will be automatically selected as email, but you can change this at any time.
Log in to your member account
Click on your name under ‘Edit details’
Select ’mail' or ‘email’ under ‘Preferred method of contact’
When you’re done, click ‘Save’
Simply open your app and go to the ‘Account’ section
Tap on ‘Member details’ and select ‘Edit’
Under ‘Preferred method of contact, select ’Email' or ‘Mail’
Tap ‘save’ when you’re done
How do I change my income tier for the Australian Government Rebate (AGR)?
You can update your rebate tier and remove the Australian Government Rebate in your member account, through the nib App or by calling us on 13 16 42. Only the policyholder can update this.
Log in to your member account
From the home screen, select the ‘XX.XXX% Government Rebate’ button
Select the 'Change rebate tier' button
Choose your new rebate tier
Select ‘Submit’ to save. You'll see your updated premium.
Open the App and go to the ‘Cover’ tab.
Tap on ‘Australian Government Rebate’
Tap ‘Change rebate tier’
Select your new rebate. You'll see your updated premium.
Tap ‘Submit’ to save.
Assigning levels if authority to your policy
What is authority?
Each health cover has a nominated policyholder. They are legally responsible for the policy, and anything we send will be addressed to them. You can choose to give any person (as listed on your policy, or a third party) permission to act on your behalf, within a specific range of responsibilities that is based on the type of authority that has been granted. At nib, we have two types of authority that policyholders can grant to people listed on their policy – authority to operate and authority to enquire.
Authority to operate is normally given to a spouse or partner and allows them to complete most, but not all, actions relating to your policy including:
Changing names and contact details of people on the policy
Changing preferred method of contact
Updating or changing privacy details
Changing cover
Updating dependant details including adding or removing dependants from the policy
Checking eligibility for a Hospital or Extras procedure claim
Lodging a claim
Ordering a new nib card
Requesting statements for anyone on the policy
Making a manual payment
Removing their own payment details
Enquiring about the policy
Removing their authority at any time.
Granting someone authority to enquire allows them to discuss specific information about the policy and make changes related to themselves. People with authority to enquire can:
Change their own name or contact details
Remove themselves from the policy
Lodge a claim
Check eligibility for a Hospital or Extras procedure claim
Enquire about policy details such as remaining benefits or claims history.
You can give or remove authority by contacting us directly so we can make these changes quickly and easily for you over the phone or via chat. Alternatively, you can complete an authority form and send it to us, but this may take longer to process.
For privacy reasons, you cannot currently change your name in your member account or through the nib App. Please contact us if you need to change your name.
Currently, you cannot update third-party authority and policyholders through your member account or in the nib App (we promise we’re working on it!). Please contact us if you'd like to update third-party authority or add or remove policyholders.
We are required to have the same gender listed for you as what you have with Medicare. Once you have changed your gender with Medicare and want to update it with us, you will need to provide one of the following documents:
Valid Australian Government travel document which specifies your preferred gender e.g. Valid passport
State or Territory birth certificate which specifies your preferred gender
State or territory Gender Recognition Certificate or Recognised Details certificate showing a state or territory Registrar of Births, Deaths and Marriages has accepted a change in sex
Statement from a Registered Medical Practitioner or Registered Psychologist verifying your gender
Please email the documents to [email protected] so we can update your details in our system.
We are currently working on making options for gender and titles more inclusive.
Losing a loved one can be overwhelming. There are often official matters to attend to and paperwork that needs to be taken care of during an extremely emotional time.
We want to make this part as easy as possible. If you’re the executor of the policy, you can contact us to advise of the death of a member for an immediate update. The executor will be the only person authorised to make this change to the cover.
If you’re a relative or a friend of a member who has passed away, we can help you based on your individual circumstances.
For more information, please call 131 643 or contact us.
If you are a family member hoping to operate the policy on behalf of someone undergoing palliative care, extra documentation is required for Power of Attorney and Enduring Power of Attorney. Contact us for more information.
