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How to update your personal details

Updating your personal details has never been easier using your online member account or the nib App.

How do I change my contact details? 

Update your address, email, and phone number through the nib App. Watch or listen to the video to learn how.

You can also make these changes online in your member account. 

  1. Log in to your member account 

  2. Click on your name under ‘Edit details’ 

  3. From there you can update your phone number, email and address  

  4. When you’re done, click ‘Save’ 

Updating your member account may take a few business days if you're changing your state. Please be aware that changing your state may impact the price of your premium.

Choose the communications you’d like to receive from us

Stay up to date with the latest news, rewards and health products from nib.

How do I change how nib contacts me? 

When you join nib, you’ll be asked if you would like to receive communications from us by mail or email (also known as “Preferred method of contact”). 

Email or mail?

Choosing email means we can contact you quickly about your health cover, and it reduces our carbon footprint. 

If you have provided an email address when you joined, your preferred method of contact will be automatically selected as email, but you can change this at any time. 

How do I change my income tier for the Australian Government Rebate (AGR)? 

You can update your rebate tier and remove the Australian Government Rebate in your member account, through the nib App or by calling us on 13 16 42. Only the policyholder can update this.

Assigning levels if authority to your policy

What is authority?

Each health cover has a nominated policyholder. They are legally responsible for the policy, and anything we send will be addressed to them. You can choose to give any person (as listed on your policy, or a third party) permission to act on your behalf, within a specific range of responsibilities that is based on the type of authority that has been granted.  At nib, we have two types of authority that policyholders can grant to people listed on their policy – authority to operate and authority to enquire.

You can give or remove authority by contacting us directly so we can make these changes quickly and easily for you over the phone or via chat. Alternatively, you can complete an authority form and send it to us, but this may take longer to process. 

Frequently asked questions about updating your personal details

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