Log in to your member account

We support the latest iOS and Android software. If you're having trouble logging in to the nib App, make sure you have downloaded the latest version. For Android users, the nib App is only available on Google Play if your country is set to Australia.

If you didn’t get an email with your verification code: 

• Check to see if you have typed your email address correctly 

• Look in your junk or spam folder 

• Ensure your email isn’t blocking emails from nib.com.au. Add it to your safelist if needed 

• If you are using a work email, check if your IT department is blocking or filtering emails 

• Verify if you’re having issues with other emails, which might indicate a problem with your email provider. 

If your verification code isn’t working: 

• Make sure you have typed it correctly 

• The code will expire after 15 minutes, you must request a new one if it’s been longer than this 

• Don’t close the page or go back 

• Check that your browser isn’t blocking cookies and isn’t in private/incognito mode. You may also need to clear your browsing data.

If you’re not the policyholder, you can still manage your cover as a listed member. To log in, use the email address or phone number registered to you. If you don’t have your own email or phone number on the account, ask the policyholder to add it for you.

Check your browser and system settings if you're having trouble logging in via the website. 

Try using a different browser, such as Chrome, Firefox or Microsoft Edge. Make sure your browser is up to date and that JavaScript is enabled. Plus, check to see if your cookies are enabled in your browser.

The privacy and security of our members is our top priority, and we continuously invest in new technology to protect your data. Our login process uses One Time Passwords (verification codes) for a simpler and more secure way to access your member account. 

Members no longer need to remember a username and password combination, which not only provides ease of access but ensures greater protection against online malicious activity. 

In addition to this, Multi-Factor Authentication (MFA) adds an extra layer of security by requiring a second verification step when needed. 

MFA makes it harder for someone to access your account, even if they have access to your primary login factor (email). 

If you have more than one phone number linked to your account, you’ll see a list of numbers. You’ll need to choose one and select ‘Verify this number’.

If all listed numbers are outdated, you will need to contact us to update your contact details before continuing.

If there isn’t a phone number listed on your account, you will be asked to set up multi-factor authentication using either:

• Text message (SMS)

• One-time passcode via an authenticator app.

• Log in to your online member account

• Select ‘Account’ at the top of the page

• Under ‘Authenticator settings’, select ‘Enrol’ next to the ‘Text message’ multi-factor authentication (MFA) option

• You’ll receive an SMS with a code to confirm your enrolment.

Please note, this number is only used for MFA and does not update your contact details.

• Log in to your online member account

• Select ‘Account’ at the top of the page

• Under ‘Authenticator settings’, select ‘Enrol’ next to the ‘Authenticator app’ multi-factor authentication (MFA) option

• Scan the QR code with your chosen authenticator app

• If the scan isn’t working, select “Trouble scanning.” You’ll then be able to enter a one-time code manually

• Enter the code from your authenticator app to complete the enrolment.

Please note, codes generated by your authenticator app are for MFA verification only and cannot be used for other purposes.

If you are unable to receive SMS messages (including if you’re travelling overseas), you can also use an authenticator app to login.

If you do not have a mobile device or tablet to authenticate, you will need to contact us.

Tip: It's easier to set up an authenticator app while you can still receive SMS (for example, before travelling overseas). If SMS is currently your only enrolled multi-factor authentication, you’ll need access to SMS to add another authentication option.