Travel alert
Before your trip, check the latest government advice for any travel alerts for your destination.
nib Partner Self Service Guide
A step by step guide for all processes available within the Partner Portal
How to add a consultant to your account
Note: The following functionality is only available to those set up in the Partner Portal as an ADMIN.
To add and deactivate consultants, go to ACCOUNT on the top right of your portal (please note you will need to have completed your online compliance training to have access to this section). In here you can add and deactivate consultants.
When you add new consultants, they will automatically receive the welcome email. Once they log in, the system will request them to complete their online compliance training. If training is not completed within 30 days their access will be disabled. Any issues or if you require assistance please contact travel@nib.com.au.
Should you require other store/business personnel to have access to the ADMIN functions, please contact travel@nib.com.au with the full name and email of that person(s).
How to view invoices and statements
Note: The following functionality is only available to those set up in the Partner Portal as an ADMIN.
Each month, between the 1st and the 5th day of the month, we add Tax invoices and Statements to the Partner Portal, providing there has been purchases or cancellations from the month before. You will find these documents by going to REPORTS>STATEMENTS. If you are paying your account via Direct Debit (On Account Purchases), the debit will be called around the 12th of the month, if we are paying commission back to you (Credit Card purchases), we will pay this around the 10th of the month. Any enquiries with your invoices please contact accountsrec@nib.com.au.Should you require other store/business personnel to have access to the ADMIN functions, please contact travel@nib.com.au with the full name and email of that person(s).
How to receive copies of quote and policy correspondence
On the "Details" page of the quote, ensure you tick the box circled below. This will ensure you are copied in on all policy correspondence.
How to amend a quote
Pre-trip Amendments
Enter the quote number in the search field and click search. If you don't have the quote number, use the "Toggle advanced search" function, to locate the quote number.
Click on the correct quote to open and make the relevant amendment.
Depending on what you need to amend you can toggle between the quote stage as below.
Once you've completed the amendment, continue through the quote as normal to save.
All amendments must be made before a any medical screenings have been completed as a screening outcome is generated from the initial quote details.
If you require an amendment after a medical screening has been completed, you will need to:
generate a new quote with the correct details and,
contact Customer Service on 1300 410 272 who can transfer the medical screening over to the new quote.
Note: Medical screenings can only be transferred within a 60 day period of the initial screening.
How to amend trip dates on a policy
Enter the policy number in the search field and click search. If you don't have the policy number, use the "Toggle advanced search" function, to locate the policy number.
Click on the correct policy to open and make the relevant amendment.
Scroll down to the 'Policy Details' section and select 'Amend' to action the trip dates amendment.
Before amending the trip date, please note:
You are not able to reduce a policy duration online.
An additional payment may be required. New travel dates will not be finlaised until payment of additional premium is paid via credit card or on account.
When you have entered the correct travel dates, click update.
In the example below, an additional payment of $27.31 is required. If you wish to proceed, review and confirm agreeance to the Terms and Conditions and select 'Save and Continue' to progress to the payment stage.
Please consider the following regarding amendments:
If the policy start date has not yet passed and the traveller hasn’t made, and doesn’t intend to make a claim, then you can change the trip start date to align with the new travel plans.
If the traveller has a medical screening attached to their policy, you will not be able to amend their travel dates and you will need to contact customer service for assistance.
You can only move the trip start date to a date that is up to 12 months (or up to 18 months on the Comprehensive Plan) after the policy issue date.
You can amend details or extend the policy online prior to the expiry of the policy only when there is not a medical screening attached to the policy.
It's important to understand that there are current limitations to cover relating to Coronavirus, Do Not Travel warnings and travel bans, which may also limit your cover if you amend your existing policy.
Should you be unable to amend the policy, please contact the Customer Service Team on 1300 410 272 or email
How to cancel a policy inside the cooling off period
Enter the policy number in the search field and click search. If you don't have the policy number, use the "Toggle advanced search" function, to locate the policy number.
Click on the correct policy to open and make the relevant cancellation.
Once you select 'Cancel Policy' you will need to agree to the Terms and Conditions displayed and select 'Yes, please cancel my policy'. Note: The option to cancel will only be available to you when the policy is within the cooling off period.
How to locate and view policy documentation
Enter the policy number in the search field and click search. If you don't have the policy number, use the "Toggle advanced search" function, to locate the policy number.
Click on the correct policy to open.
Scroll down to the 'communications' section where you will see the following documents:
Certificate of Insurance (COI)
Product Disclosure Statement (PDS)
Medical screening outcome document (where a screening has been completed)
Click on the links to view any of the above documents or select the tick boxes to send them via email.
Contact Customer Service
Should you require any assistance with the processes detailed above, please contact our Customer Service team:
Within Australia: 1300 410 272
Outside of Australia: +61 2 9234 3193
Email: travel@nib.com.au
nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.
We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.
*The discount applies to the total nib travel insurance premium and is for customers that currently hold an Australian health insurance product, or an Overseas Student Health Cover product with nib. The discount is not available to customers who hold an Overseas Visitors Health Cover product. Discounts do not apply to the rate of GST and stamp duty or any changes you make to the policy. nib has the discretion to withdraw or amend this discount offer at any time. This discount cannot be used in conjunction with any other promotional offer or discount.