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10 things you didn't know about the nib app

8 October 2026
Young international student with a beard and glasses holding his phone looking at the nib app while drinking a coffee.

Whether you're studying, working, or settling into life in Australia, there's a lot to juggle. That's why we've made it easy to manage your health cover and take care of your wellbeing with the nib App. It's packed with helpful features and services designed to support your health and help you manage your cover.

Here are 10 things you might not have known you can do with the nib App.

1. Update your payment details

Don’t forget to add your direct credit details to your account using your nib App. Once we have these details, we can pay your claims straight into your bank account.

Read our guide: How to set or update your direct debit payment

2. Book a GP telehealth consultation

If you're feeling unwell and need to see a doctor fast, you can book an appointment with our GP telehealth service using your nib App. Enjoy private and secure virtual appointments over the phone with Australian-based doctors or nurse practitioners without leaving home.

3. Explore your nib Rewards

As a nib member, you can access a range of member discounts across everyday shopping, health and wellbeing, entertainment and more.1 From movie tickets and attractions to flights, accommodation and gift cards, there are plenty of ways to save. You can also earn points on eligible purchases and redeem them for rewards, helping you save even more. The nib App is the most convenient place to explore, track and access all the savings and rewards available to you.

4. Find a Provider

Need to find a doctor, dentist, physiotherapist or other healthcare provider? We have special agreements with healthcare professionals across Australia.

Use our Find a Provider tool to search for participating providers near you. Depending on your cover, visiting a participating provider may help you reduce your out-of-pocket costs and get more value from your cover.

5. Update your personal details

It's important to keep your personal details up to date while you're living in Australia. This helps us contact you about your cover and provide important information when needed. Sometimes, it may even be a condition of your visa, for example, letting your education provider know if your residential address has changed. If your address, phone number or other details change, you can easily update them in the nib App.

6. Download your digital card today

Get instant access to your nib digital membership card. Simply open or download the nib App and add your digital card for contactless claiming that's fast, easy and always with you.

7. Got any questions? Ask nibby

We understand there's a lot of information to take in when you first join. You’ll be surprised what our resident bot nibby knows. Chat is available online 24/7 to help you manage your cover and point you in the right direction. 

8. Make a claim

Making a claim is easy with the nib App. Upload your receipt or invoice, submit your claim online, and check the status of your claim whenever you need to.

Read our claiming guides.

9. Do a skin check

Looking after your skin is essential while living in Australia. We’re famous for our hot, sunny days, but all of this beautiful weather means you’ll need to be extra cautious when staying sun safe. Through the nib App you can use our Skin Assessment tool to check your skin cancer risk, learn how to check your skin, and get personalised information and advice based on your skin type.

10. Manage your health needs through 'My Health' on the nib App

It’s easy to manage your health and wellbeing with the nib App’s My Health feature.

The information in this article is general in nature and doesn't take your personal circumstances into account. Before making decisions about your health cover or treatment, consider seeking advice that's appropriate for your situation.​

1T&Cs apply. Some offers may vary or be available for a limited time. Payments for eGift cards made by debit/credit card incur a 1% processing fee. nib Rewards are available to new members after 30 days of active membership, provided premium payments are up to date. For more information on member rewards, visit https://www.nib.com.au/member-benefits/rewards. 

2The provision of a medical certificate is not guaranteed and will depend on the information provided during your consultation and whether the medical doctor or nurse practitioner deems it to be appropriate.