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Your options and next steps

Having your health cover sorted before a hospital visit can take the stress out of the process.

We’ll guide you through your options and next steps - so you can make the most of your cover and feel confident about your treatment.

Emergency hospital trip?

What are my next steps?

1. Call us to save time and stress

Even if you don’t know what treatment or surgery is required at this stage, you should check what your cover includes before you see the specialist as well as if there are any waiting periods on your cover. Call us first on 13 16 42 with your nib card and Medicare card (if you're an Australian resident). It's handy to check if:

  • Your potential treatment or procedure is included in your cover

  • You have served your waiting periods

  • You'll need to pay a hospital excess

  • Your payments are up to date

  • Your contact details are up to date and match your Medicare details (if you're an Australian resident).

Health tip

By making sure your Medicare details and nib details match exactly you’ll save on time and stress when it comes to your hospital admission and claiming.