NDIS services help
Answers to common questions to help participants, nominees, support coordinators and providers navigate NDIS plan management and nib Thrive with ease.
Browse help and support topics
- nib Thrive Portal
- Managing your account
- Claims
Other helpful resources and information

nib Thrive Resources
Explore our collection of resources to help you understand and navigate NDIS plan management.
Find resources for:
Participants
Support coordinators
Providers

nib Thrive Service Agreement
View our service agreement to understand nib Thrive plan management services and support.

Feedback and complaints
We value your feedback and handle all complaints fairly and confidentially.
To provide feedback or make a complaint:
Call us on 1800 999 333
Email us at enquiries@nibthrive.com.au
Need to get in touch?
Our friendly team is here to help Monday to Friday 9:00am to 5:00pm (AEST/AEDT).
Closed: Saturday, Sunday and national public holidays