Approve an invoice

If you are a participant and don’t have automatic approvals set up, you will need to approve all invoices before we can process them. Learn how you can set up automatic approvals in your account by viewing our How to manage and add standing authorities guide. If an invoice needs manual approval, you will be notified by email and have three days to approve it.

To approve an invoice: 

1. Log in to the nib Thrive Portal

2. You can approve invoices directly from your dashboard under ‘Need my authorisation’. If an invoice shows a status of ‘Yet to be authorised’, the invoice is waiting on your approval

3. Under ‘Actions’ select ‘Authorise’ to approve the invoice. We can then begin processing your claim.