Log in to the nib Thrive Portal

To log in to the nib Thrive Portal for the first time:

1. Visit the nib Thrive Portal link in your welcome email

2. Enter the email address where you received the welcome email and select ‘Confirm email address’

3. Enter a new password and select ‘Create password’

4. You will be redirected to the login page. Enter the email address and password you have just confirmed and select ‘Sign in’

5. Check for a text message or email containing the verification code. Enter the code and select ‘Continue’

6. Once you have registered your password, visit the nib Thrive Portal and select whether you are logging in as a participant, support coordinator/family member or service provider

7. Enter your email address and password. You will then receive a Multi-Factor Authentication (MFA) code, which you will need to enter to complete the secure login.