How to secure your account with multi-factor authentication (MFA)

MFA makes it harder for someone to access your account, even if they have access to your primary login factor (email). 

Please wait 15 minutes before requesting a new code. 

• Check to see if you have typed your email address correctly  

• Look in your junk or spam folder  

• Ensure your email isn’t blocking emails from nib.com.au. Add it to your safelist if needed  

• If you are using a work email, check if your IT department is blocking or filtering emails  

• Verify if you’re having issues with other emails, which might indicate a problem with your email provider 

• Ensure your phone has signal if you are using SMS. 

If your verification code isn’t working: 

• Make sure you have typed it correctly 

• The code will expire after 15 minutes, you must request a new one if it’s been longer than this 

• Don’t close the page or go back 

• Check that your browser isn’t blocking cookies and isn’t in private/incognito mode. You may also need to clear your browsing data.

If you’re not the policyholder, you can still set up MFA. To log in, use the email address or phone number registered to you. If you don’t have your own email or phone number on the account, ask the policyholder to add it for you.

If you can’t access your device, use your backup method or contact us for help.

If you didn’t request this email, you can safely ignore it. This usually means someone accidentally entered your email while trying to log in. Receiving a code alone does not indicate unauthorised access to your account. 

If we ever detect a login from an unfamiliar location or device, we’ll notify you separately so you can take action if needed.