Welcome back!

You can see what your cover includes by accessing your member account, or on the nib App. If you want to check if you are covered for a specific procedure, call us on 1800 775 204, opens in a new tab.

You can submit a claim through your member account, through the nib App or simply claim in a tap using your mobile.

Waiting periods apply from the date your policy commences. You need to serve the waiting periods before you can claim on the following:

• Pregnancy and birth-related services - 12 months

• Pre-existing conditions In-patient - 12 months

• In-patient Psychiatric treatment - 2 months

• Rehabilitation – 2 months

• In-patient Palliative care treatment - 2 months (whether or not for pre-existing conditions)

After you arrive in Australia, you need to update your personal details in your member account, or on the nib App. We will then send your nib membership card to your new address. It can take up to 15 business days for your card to arrive. Your nib card is now available on mobile too. Learn more.

You can update your payment details in your member account, or on the nib App.

You can update your details in your member account, or on the nib App. Go to My Policy, then Personal details. You can update information such as your phone number, email address, home address, as well as the way you would prefer we contact you.