Well with nib support

Well with nib is our free wellbeing app for members, designed to help you on your journey to better health. Focusing on all areas of your wellbeing - mind, body, lifestyle and diet - you'll be rewarded for making healthy choices and unlock the incentives to keep you on your way to well.

The Well with nib app is available for all current nib health insurance members over the age of 18, whether you have Extras, Hospital, Ambulance, or Overseas cover. Members listed on a policy can use Well with nib - but you must have your individual email address registered to your account. If you haven't added your email address, ask the policyholder to assign it to you by logging into their nib member account.

Well with nib is available on the App Store and Google Play for all major Apple and Android smartphone devices.

The first time you log in, you’ll need to enter the email address linked to your nib account, and a verification code. Once you’re in, you can enable fingerprint or facial recognition (and set a pin code) for quick and easy access the next time you use the app.

If you have any concerns or think there may be a reason to limit or stop your participation in Well with nib, speak to your doctor.

Yes, Well with nib focuses on all aspects of your wellbeing including sleep, diet, mood, social connections and more. If you use a wheelchair and want to track your movements, you can for example attach an odometer and log three steps for every metre travelled. Some fitness trackers also have their own advice on how best to track your movements.

You must be over 18 and a member of a current nib health insurance policy to access the app. You won't have access if you've cancelled your policy. If you can't log in, make sure you're entering the email address registered to you in your nib account, and that it's not also registered to another member on your policy. If you're not the policyholder and you haven't added your individual email address, ask the policyholder to add it for you in their member account.

If you need to change your login pin number, you’ll need to uninstall the Well with nib app from your device and then reinstall it. You’ll then be able to create a new pin when you log in to the app again for the first time. Don’t worry - all your data including Well Points, activity log and health information will still be there. You’ll just need to reconnect your tracking app or device, if applicable. (We realise this isn’t an ideal experience, but we’re working on a better one!)

You can sync Fitbit, Garmin and Apple Watch devices, and the Apple Health and Google Fit apps. If you use a device that isn't on the list, try syncing it first with Apple Health or Google Fit!

Make sure your tracking app or wearable is correctly set up and functioning first. Open Well with nib, and from the menu, go to Connect Device, where you'll see your available wearables or tracking apps and an option to connect them. Follow the on screen connection instructions.

Yes! If you have a native app on your phone such as Apple Health or Google Fit, you can connect to these. If not, you can add your activity manually in the app with the quick add (+) button.

The Health app comes preloaded with all new iPhones and iOS updates. Open Health and follow the instructions to set up the app. Once Apple Health is set up, open Well with nib, and from the menu, go to Connect Device where you'll see an option to connect to Apple Health.

Apple Health will not automatically sync with the Well with nib app, so you'll need to sync it on a regular basis (preferably daily) to keep your data up to date. Just tap on the quick add button (+) and select Sync.

Download the Google Fit app to your Android device, and register or log in. Open Well with nib, and from the menu, go to Connect Device where you'll see an option to connect to Google Fit. Sign in with the same email address that you've registered with Google Fit and allow Well with nib to access your tracking details.

Google Fit does not automatically sync with the Well with nib app, so you'll need to sync it on a regular basis (preferably daily) to keep your data up to date. Just tap on the quick add button (+) and select Sync.

Check that your wearable or tracking app is syncing to its associated app (e.g. Garmin Connect, Fitbit, Apple Health, Google Fit). If you entered credentials when syncing your tracker from within Well with nib, check these are correct. If no stats appear on your dashboard after connecting, take at least 100 steps, confirm they have recorded in your tracker's associated app, wait a few minutes, then pull down on the top of the dashboard screen to refresh. If your steps don't update, exit the app and restart it. If your steps aren't reflected in your tracking app, please refer to the troubleshooting guides for your wearable or tracking app.

If you’re unable to sync your Garmin Connect app after disconnecting and reconnecting it, you can log in to your Garmin account online to revoke access, and then connect to it again in the Well with nib app.

1. Log in to Garmin Connect, opens in a new tab online

2. Go to your Account Settings, and Account Information

3. Scroll down to Applications and select Disconnect beside Well with nib

4. Go to Well with nib to connect to Garmin Connect again by following the usual steps
   
   

It can sometimes take a little while to sync the data from your tracker. If your dashboard hasn't updated after 24 hours, check that your tracker is connected (in Connect Device in the menu) and syncing to its associated app (e.g. Garmin, Fitbit, Google Fit, Apple Health). If no stats appear on your dashboard after connecting, take at least 100 steps, confirm they have recorded in your tracking app, wait a few minutes, then pull down on the top of the dashboard screen to refresh. If your steps are not reflected in Well with nib, exit the app and restart it. If your steps aren't reflected in your tracking app, please refer to the troubleshooting guides for your wearable or tracking app.

Your rewards become available when you unlock a new Well Level. Claim discounts, vouchers, or health features in the Rewards tab.

For any questions or concerns regarding purchases from Well Rewards, including questions about delivery, please submit an enquiry online using the Contact Us form in the Rewards portal, opens in a new tab or call the Rewards Hotline on 1300 987 635 (8:30am - 5:30pm Monday to Friday, 9:00am - 5:00pm Saturday).

When you log healthy actions, you’ll earn Well Points. Healthy actions include being active and eating well, keeping track of your progress and expanding your wellbeing knowledge. Some are worth more points than others, so look out for the ones that earn you the most!

To unlock the next level, you’ll need to accumulate the number of Well Points needed to reach that level.

It can sometimes take a little while to update your points balance after you’ve logged an activity through the app or to sync the data from your tracking app or wearable. If your points haven’t updated after 24 hours please contact us.

It’s important to do your healthy actions regularly, otherwise it’s probably not enough to have much of an impact on your wellbeing. For this reason, you accumulate Well Points over 12 months before they reset to zero. You’ll stay at the level you’ve reached for the next 12 months while you build your Well Points up again.

No. The data you enter in to the app won’t change anything about your insurance policy - we can’t charge you a different price or change your cover because of your health or personal circumstances. See the Well with nib Privacy Collection Notice, opens in a new tab for more information.

You will no longer be able to use the app and will lose access to your activity logs, health tools, and discounts you’ve earned with your Well Points.

If you temporarily suspend your policy, you'll still be able to use the app to earn Well Points and track your progress, but you won't be able to redeem any Well Rewards. Remember - your Well Points expire after 12 months, so if you're approaching the end of this period, you might want to claim any rewards before you suspend your policy!