We’re currently experiencing longer than usual call wait times and delays in processing claims. We are very sorry for the inconvenience this may cause and want to assure you that we’re working hard to resolve the issue.

  • Call wait times are approximately 20 minutes.

  • High priority claims are being prioritised to ensure uninterrupted services and support for those with the most urgent needs.

  • Other claims are being processed on average within 7 business days, with some more simple claims being handled faster.

To submit an invoice or check a claim status, you can login to the nib Thrive portal, opens in a new tab. For help on how to login to the portal check out our how-to videos, opens in a new tab.

Alternatively, you can email invoices for processing to claims@nibthrive.com.au.

We appreciate your patience as we work through the backlog and will keep you updated.

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nib Thrive, your partner in navigating your NDIS plan

We’re passionate about helping you achieve your goals and thrive. Our experienced team supports those navigating the NDIS by managing budgets, handling invoice payments and ensuring providers stay well-informed.

Why choose nib Thrive?

What we can do for you

Feel valued and supported

Our experienced team of NDIS professionals are here to answer any questions you have, helping empower you to take control of your NDIS funds.

Access your personalised dashboard

View your budget, check your NDIS plan status, download statements and upload invoices directly.

Track your NDIS budget

You'll receive a monthly progress report to help you monitor your funding and achieve your goals.

Want to join nib Thrive? Register today

nib Thrive is an NDIS Registered Plan Management Provider
Provider Registration Number: 4050033778

For participants

We support NDIS participants and communities across Australia. Chat with one of our friendly team members about your plan management goals and how to join nib Thrive.


For providers

We are here to help you save time and effort, so you can focus on what you do best. Register as a Provider to ensure your invoices are paid promptly, and to access the status of your invoices in the nib Thrive portal.


Thinking about changing your plan manager?

Contact our friendly team today, and we’ll guide you through the switching process to ensure your supports continue without interruption.

“The reason I get out of bed is to change perceptions and to support people with a disability to live the lives they deserve to live through choice and control. That’s why I’m so pumped to be a part of the nib family now, because it is supporting that mission as well – through products and services that support all people in this country to get out there and live healthier, better lives.”

- Dylan Alcott, AO nib brand ambassador and Chief Motivation Officer

A portrait of Dylan Alcott

We put you first

nib group companies have over 70 years of experience in keeping Australians healthy and connecting our community with health and wellbeing services.


We’re passionate about helping people by providing quality, supportive and accessible plan management and support coordination services. Understanding your unique goals and priorities, we focus on your needs to support you to live a good life.

Thrive NDIS Pocket Guide

NDIS Pocket Price Guide

This guide is packed with information to help you understand the latest pricing arrangements and price limits for NDIS supports.


Image of the Thrive Participant Guide

Participant Guide

This guide provides information on getting started with nib Thrive and how to use the participant Portal.


Image of Thrive support coordinator guide.

Support Coordinator Guide

This guide provides information on getting started with nib Thrive and how to use the support coordinator Portal.


Thrive provider guide.

Provider Guide

This guide provides information on how to use the nib Thrive Portal including submitting and tracking invoices as a provider.


Frequently asked questions

Call us

Our team are here 9:00am to 5:00pm (AEST/AEDT) Monday to Friday to chat through any questions you may have.

Call 1800 999 333

Email us

General enquiries:
enquiries@nibthrive.com.au

Submit an invoice:
claims@nibthrive.com.au

Proudly part of the nib Thrive family

Find and book support

Kynd logo

Kynd is a simple digital platform that helps you find and book local NDIS support workers.

Support coordination

Aurora logo

Aurora helps you navigate the NDIS with up to date information and support to find services that fit your needs and lifestyle.