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Extras providers

It’s easy to be a recognised Extras provider with nib. If you meet our criteria, nib customers can receive a benefit when they visit you for treatment.

Select your provider area

Allied Health

Being an Allied Health provider with nib is easy.

When you register with Medicare we’ll automatically receive your registration details from them. If you need to update your details, simply advise Medicare and their changes will flow through to our records. It’s important to keep your provider details up to date with Medicare, as this could impact your patients’ ability to claim.

If you don’t have a provider number yet, or you would like to find more information for Allied Health Professionals, please visit the Department of Human Services website.

The following providers are Allied Health providers: Chiropractic, Dental, Dietetics, Exercise Physiology, Osteopathy, Occupational Therapy, Orthoptics, Physiotherapy, Podiatry, Psychology and Speech Therapy.

Join our First Choice Network

The First Choice Network is a community of healthcare providers who have agreed to provide health services at a set fee to nib customers, to ensure their experience is the same no matter who they see. As a registered First Choice Network provider, you agree to charge a set fee in return for having your services promoted to nib customers. We are continuing to grow our network every day, and are open for expressions of interest from dentists, physiotherapists and chiropractors.


Allied Health FAQs

You do not need to register with us directly. When you register with Medicare and receive your Medicare provider number, we automatically receive your registration details from Medicare. If you need to update your details, you only need to advise Medicare.

As long as you have a Medicare provider number for the service you are providing, you are automatically registered with nib. If you are unsure if we have received your details, please contact us.

Frequently Asked Questions

You cannot tell your customer what they are covered for or what their benefit may be. Your customer can login to Online Services or call us on 13 16 42 to find out more about their cover.

If you are experiencing issues with your HICAPS terminal please refer to the HICAPS terminal user guide or contact HICAPS directly. If you’re a Natural Therapies provider you may need to activate your record for claiming with us.

If the error message is related to the customer policy the customer will need to contact us.

: You are able to reverse a claim through HICAPS/HealthPoint on the same day the initial claim was made, as long as it is completed before 5:00pm. Any claims that need to be reversed after 5:00pm that day will need to be completed manually. If you have processed a claim through HICAPS/HealthPoint with incorrect details and it is past 5:00pm on the initial day the claim was made, please contact us at [email protected] to manually adjust the claim.

If you are unsure how to reverse a claim with your HICAPS terminal, please refer to your HICAPS terminal user guide or contact HICAPS directly.

nib customers have green nib cards; however we do have agreements with other insurers to provide the health insurance part of their offering. The customers of these services will have different cards. Visit our Providers page to learn more about other brands affiliated with nib.

Applications are open for providers to join the First Choice Network. We are continuing to grow our network every day, and are currently seeking applications from dentists, physiotherapists, chiropractors and optical health professionals.

Read more about the First Choice Network and follow the steps to apply.

Contact us

Mailing Address

Provider Relations team

nib health funds

Locked Bag 2010

Newcastle NSW 2300

All documents and forms

Allied Health forms
Natural Therapy forms

Criteria to be a recognised Natural Therapies, Yoga or Pilates provider with nib

Wellness forms

Gym Registration form

Personal Trainer business registration form

Weight Management Registration form

Other forms

Online Optical Dispenser form

Home Nursing Registration form

Antenatal Classes and Postnatal Services Registration form

Hospital forms

Authority to Add or Change Payment Details

Medical forms

Batch header form

Direct billing form