Frequently asked questions

nib shares were allocated to nib policyholders at 20 March 2007 who remained a policyholder until 19 July 2007. nib shares are also available for purchase through a registered stockbroker.

To find out the number of nib shares you hold, simply login to Investor Centre or contact our share registry provider, Computershare on  or email nibshareregistry@computershare.com.au.

Please note, eligible policyholders must have verified their details by Friday 1 October 2010 or they were no longer eligible for nib shares. This was required to verify that your name and address details were correct. If you have any questions regarding the verification process please contact our share registry provider, Computershare on 1300 664 316 or via email nibshareregistry@computershare.com.au.

To find out the number of shares you hold, simply login to Investor Centre or contact our share registry provider, Computershare on 1300 664 316 or email nibshareregistry@computershare.com.au.

If you are unable to locate your SRN/HIN, please contact our share registry provider, Computershare, on 1300 664 316 or email nibshareregistry@computershare.com.au and they will be able to mail you a replacement holding statement to your registered address which will contain your SRN/HIN.

For privacy reasons we cannot provide your SRN/HIN over the phone or by email.

It’s easy! Simply login to Investor Centre. Alternatively, please contact our share registry provider, Computershare, via email on nibshareregistry@computershare.com.au, or call 1300 664 316 for further assistance.

You will require your SRN/HIN and postcode to update your details.

Yes. To do this, please complete a Change of Name Request Form and send it with the required supporting documentation to our share registry provider, Computershare, by emailing nibshareregistry@computershare.com.au.

If your holding is broker sponsored in CHESS you must ask your broker to make the correction for you.

If you have any further questions regarding this process please contact Computershare on 1300 664 316 or email nibshareregistry@computershare.com.au.

To sell your nib shares you will need to do so through a registered stockbroker. Check out our Manage your nib shares page for more information, including details on a number of services to help you sell your shares.

nib's current share price is available on our homepage or by visiting the ASX.

You will need to speak with your stockbroker to determine the value of your shares at the time of sale and any associated fees with the sale of these shares.

Your SRN/HIN is located in the top right area of your nib shareholding statement.

If you are unable to locate your shareholding statement, please contact our share registry provider, Computershare, on 1300 664 316 or email nibshareregistry@computershare.com.au.

Take a look at our Shareholder calendar for more information about our Annual General Meetings.

Take a look at our Financial results page for more information about our financial results to date.

Please visit our Dividend information page for more information about dividends announced and paid to date.

To access your previous dividend statements simply login to Investor Centre or contact our share registry provider, Computershare, on 1300 664 316 or via email nibshareregistry@computershare.com.au.

Yes. Our nib DRP allows you to reinvest your dividends received back into nib in exchange for nib shares. This provides an easy and convenient way of increasing your nib shareholding.

nib ordinary shareholders who have a registered address in Australia or New Zealand are eligible to participate in the DRP unless they hold shares on behalf of another person who resides outside Australia or New Zealand.

Participation is optional and you can choose to reinvest all, part or none of your dividend in the DRP.

Take a look at our DRP Rules Booklet on our Dividend information page for further information on eligibility and how to apply.

If you do not want to participate in the DRP but still wish to invest in nib shares, there are a number of trading services that make trading nib shares easy. Further information is available on our Manage your shareholding page.

At a General Meeting held on Tuesday, 5 July 2011 nib shareholders approved a Capital Return of approximately $75 million (approximately $0.1607 per ordinary share).

The Capital Return was paid to nib shareholders on 21 July 2011. These funds were sourced from nib's existing cash reserves with the number of shares on issue not changing as a result.

nib applied to the Australian Taxation Office (ATO) for a class ruling in relation to the tax treatment of the Capital Return for certain shareholders (Class Ruling). The ATO published the Class Ruling on 14 June 2011. The Class Ruling is consistent with the information contained in Part 7 of the nib notice of meeting which was lodged with the ASX on 30 May 2011. The Class Ruling is available on the ATO website.

The tax consequences for a shareholder with respect to the Capital Return may vary depending upon a shareholder's individual circumstances. You should consult your own tax adviser as to the potential tax consequences for you with respect to the Capital Return.

Unclaimed dividends are dividends belonging to shareholders who have not provided our share registry with their current bank details. Unfortunately, without these direct credit details, we are unable to make their dividend payments to them.

We attempt to contact shareholders with unclaimed dividends on a regular basis; however, despite our best efforts we still have thousands of shareholders who are yet to provide this information to enable payment.

Please provide your direct credit details to our share registry provider, Computershare:

1. Visit Investor Centre; or

2. Email Computershare on nibshareregistry@computershare.com.au to request a Direct Credit Form.

If you need further assistance, please call 1300 664 316 (within Australia).

Following receipt of your correct direct credit instructions, your unclaimed dividends will be paid into your account within two weeks.

Unfortunately, we have been unable to pay these dividends to shareholders as we don't have their current direct credit details.

In accordance with nib's Constitution and at the nib Board's discretion, if dividends remain unclaimed for five years, nib is able to transfer these unclaimed dividends to our charitable organisation, nib foundation.

Shareholders who meet this criteria will have their unclaimed dividends revoked and a payment equivalent to the amount of these unclaimed dividends will be made to nib foundation.

We will continue to proactively try to get in touch with our shareholders at least six months prior to the payment of any unclaimed dividend being revoked and transferred to nib foundation.

Your unclaimed dividends may be revoked and a payment equivalent to the amount of these unclaimed dividends may be transferred to nib foundation to support charitable organisations to deliver innovative programs that make positive and lasting improvements to community health and wellbeing.

Once you have provided your correct direct credit details, your unclaimed dividend payments will be transferred into your nominated bank account within two weeks.

Previously unclaimed dividends were retained by nib until the time at which they were claimed or were required to be transferred to the Office of State Revenue (OSR).

Following shareholder approval at the 2017 nib Annual General Meeting, nib's Constitution was amended to allow Directors to revoke entitlements to unclaimed dividends if the dividends were unclaimed for five years.

The purpose of this change is to ensure that nib is able to utilise unclaimed dividends for the benefit of community health. To do this, nib will transfer unclaimed dividends to our charitable organisation, nib foundation, prior to when nib would normally be required to transfer these amounts to the OSR.

nib believes that unclaimed dividends are better utilised by donating those amounts to charitable organisations dedicated to supporting innovative community-focused health and wellbeing initiatives.

We pay dividends by direct credit to our shareholders' nominated bank accounts to provide them with quicker access to their money, improved security of dividend payments and to generate savings that benefit all shareholders.

We've undertaken a range of proactive communications activities since 2011 to reconnect nib shareholders, who have not provided their direct credit details, with their unpaid dividends.

This includes direct mailings, advertising in national newspapers, social media campaigns as well as alerts on their shareholdings and member details (if they are a nib policyholder), that reminds them that they have outstanding dividends when they contact us for a claim or query.

We will continue to proactively try to get in touch with our notify shareholders at least six months prior to the payment of any unclaimed dividend being revoked and transferred to nib foundation.

The Australian Taxation Office (ATO) has advised that the cost base of nib shares acquired by nib policyholders through the demutualisation is $0.85 per share. If you acquired your nib shares in another way (i.e. by purchasing them on-market), your cost base should broadly be equal to what you paid for your shares.

Your cost base will be relevant in determining any capital gains tax (CGT) implications that arise with respect to your nib shares. The tax consequences for a shareholder with respect to CGT may vary depending upon a shareholder's individual circumstances. You should consult your own tax adviser as to the potential tax consequences for you with respect to CGT.

nib returned $0.1607 of capital per nib share to its shareholders on 21 July 2011 (Capital Return). If you continued to hold your nib shares after 21 July 2011, your cost base was reduced by the amount of capital which was returned to you per share. For example, if you acquired your nib shares through the demutualisation and received the $0.1607 of capital per nib share under the Capital Return, your cost base from 21 July 2011 will be $0.6893 per share.

The ATO has issued Class Ruling 2011/56 which outlines the tax implications for certain nib shareholders with respect to the Capital Return (including the effect on the cost base of nib shares) and may be relied upon by the class of nib shareholders to whom the Class Ruling applies. You should consult with your tax adviser as to the implications which will arise to you with respect to Capital Return and the affect it may have on your cost base in your nib shares.

If you were a nib eligible policyholder who received nib shares and sold them in the sale facility prior to the listing of nib, you would not have made a capital gain or capital loss on your nib shares.

If you were a nib eligible policyholder who received nib shares and did not sell them in the sale facility prior to the listing of nib, you would not have made a capital gain or capital loss at the time your nib shares were issued to you. However, if you dispose of your nib shares, this will constitute a CGT event and you may generate a capital gain or capital loss in connection with that event. You will make a capital gain if the capital proceeds you receive on the disposal of your shares is greater than your cost base as at the time of the CGT event. You will make a capital loss if your capital proceeds are less than your reduced cost base.

If you make a capital gain on disposal of your nib shares and are an individual, trust or complying superannuation fund, you may be eligible for a discount on your capital gain if you held your nib shares for at least 12 months before the time of the CGT event.

The tax consequences for a shareholder with respect to CGT may vary depending upon a shareholder's individual circumstances. You should consult your own tax adviser as to the potential tax consequences for you with respect to CGT.

It is important that you provide us with your details if you do not wish any tax to be withheld from future dividend payments.

Under Australian taxation laws, if you are an Australian resident security holder or subject to Australia's taxation laws, and you do not provide nib with your TFN, ABN or Exemption code details, tax may be deducted from payments of unfranked dividends at the highest marginal rate plus the Medicare Levy.

Updating your TFN is easy, simply login to Investor Centre and update your details. Alternatively, please contact our share registry provider, Computershare, on 1300 664 316 or via email nibshareregistry@computershare.com.au.

Ordinary shares.

We are listed on the Australian Securities Exchange (ASX), trading under the code 'NHF'.

Issuer Sponsorship allows shareholders to hold their securities in 'paperless' form (like the Clearing House Electronic Subregister System (CHESS) of the ASX), but without being tied to a particular broker. However, unlike CHESS, shareholders cannot hold securities in different companies under the one identifying holder identification number (HIN).

For your Issuer Sponsorship holding, you will be given a Security Holder Reference Number (SRN) which typically begins with the letter 'I'.

Instead of receiving share certificates, you will receive holding statements (like CHESS) which show all details and movements such as purchases and sales. Statements are issued when you first become a nib shareholder and are dispatched within five business days of the end of any month in which transactions occur.

Your SRN should be kept private, just like your bank account PIN and should not be disclosed to third parties (except when authorised by you for a particular purpose - e.g. trading.).

Make sure you have your SRN on you when contacting our share registry provider, Computershare. This will allow them to correctly identify you and ensure your requests are fulfilled.

Broker Sponsorship enables shareholders who are regular traders with a particular broker to have all of their holdings in different companies recorded under one Holder Identification Number (HIN).

Your HIN begins with the letter 'X'. It is important that your HIN is kept private, just like your bank account PIN.

Broker sponsored holdings are maintained on ASX's CHESS system. Your broker can explain this to you in more detail.

If you want to make any changes to your Broker Sponsorship holding (i.e. address, bank details etc.) they must be made through your sponsoring broker. This is to ensure that their records about you and your shareholding are completely correct.