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Senior Management

Mark Fitzgibbon – Chief Executive Officer and Managing Director

MBA(UTS), MArts(MQ), ALCA(Charles Sturt University), FAICD

Mark joined nib health funds limited in October 2002 as Chief Executive Officer and led nib through its demutualisation and listing on the ASX in 2007.

Mark is a Director of nib holdings limited as well as its subsidiary boards.

Michelle McPherson - Deputy Chief Executive Officer and Chief Financial Officer

BBus(Accounting)(UTS), CA, GAICD

After joining nib in 2003 as the company's Chief Financial Officer, Michelle is now Group Chief Financial Officer, Deputy Chief Executive Officer as well as a Director of nib foundation. Michelle has a wealth of experience in financial positions and chartered accounting with more than 30 years in finance roles including senior roles at Caltex Australia.

She is a Director of the Hunter Valley Research Foundation, Hunter Valley Grammar School and a member of the Council of the University of Newcastle. In addition, Michelle is also a member of the advisory board to the Faculty of Business and Law at the University of Newcastle and a member of the University of Newcastle Foundation Advisory Board.

Previously Michelle was a Director of Newcastle Port Corporation for six years until the sale of the Port of Newcastle by the NSW Government.

Rob Hennin - Chief Executive Officer, nib New Zealand

B.A.(University of Otago), GAICD

Rob joined nib in May 2013 as Chief Executive Officer of the company’s New Zealand business. He is also a Director of nib nz limited.

Rob held senior management positions in Asia with Visa International and Unilever prior to his career with American Express as New Zealand Country Manager and Vice President for AMEX Australia, CEO AMEX India and General Manager World Markets – Insurance.

Rob also contributes his expertise to non-profit organisations, providing training in governance and leadership.

Brendan Mills - Chief Information Officer

Brendan joined nib in 2003 as Health IT Manager of Newcastle Private Hospital and has since held several IT management roles within the company including Group IT Manager.

In June 2012, he was appointed Chief Information Officer to drive technology alignment and innovation within the organisation. Brendan has responsibility for implementing nib’s technology strategy across the group.

Brendan has more than 20 years’ experience in technology and prior to joining nib held several roles at the Nine Network Australia and at Hunter Imaging Group.

Justin Vaughan - Group Executive Benefits and Provider Relations

MBA (University of Otago), Diploma of Pharmaceutical Medicine UK, BHB, MBChB (University of Auckland)

Justin was appointed Group Executive Benefits and Provider Relations at nib in 2013. He is responsible for managing nib's relationship with healthcare providers, ranging from our network of ancillary and medical providers, through to contracting for hospital services. His role also covers claims analysis and payment integrity, member empowerment, disease management as well as overall clinical governance.

Prior to joining nib, Justin held a number of leadership roles in the healthcare sector including an executive position at Southern Cross, New Zealand’s largest private healthcare organisation. Justin also acted as CEO of medical technology company BrainZ, Integration Manager of MercyAscot Hospital, and was leader of PricewaterhouseCoopers' New Zealand health consulting practice.

Also of note, Justin held the role of CEO of New Zealand Cricket from 2007 to 2011, which followed on from previously representing New Zealand in test and ODI cricket. Prior to moving into the business of healthcare, Justin qualified in medicine at Auckland University.

David Kan - Group Executive International and New Business

MBA (AGSM), MB, BS (University of Sydney), GAICD

David joined nib in January 2015 as Group Executive International and New Business. He is responsible for nib's International Workers and Students businesses, expatriate health insurance, as well as nib's travel and life insurance businesses. David is also responsible for new business development, including further opportunities to grow nib beyond Australia, with a particular focus on Asian markets.

David has more than 20 years' experience in the insurance and investments sectors. He was formerly Regional Director of Strategy & Business Development for Asia Pacific, Middle East and Africa, for Willis, based in Hong Kong. Prior to this, he held the roles of Executive Director of Retirement and Investment Solutions at ING Australia, General Manager of Strategy, Projects and Finance at Perpetual, and Associate at McKinsey & Company.

David also practised as a medical doctor for eight years, principally in the field of orthopaedic surgery.

Roslyn Toms - Group Executive Legal and Chief Risk Officer

LLB (UNSW) AND BA Comms (Hons)(University of Canberra/University of Technology)

Ros joined nib in 2011 as General Counsel and in 2017 was promoted to the Group's Executive Management team. She is responsible for managing the Legal, Risk, Compliance, Governance, Community and Sustainability functions across the nib Group. Ros is also Company Secretary of nib holdings limited.

She also is a volunteer Director of nib foundation, nib's charitable organisation. Prior to joining nib, Ros was General Counsel & Company Secretary of a national building and construction company, and also worked in private practice for over 12 years for a number of leading Australian law firms.

Ros holds a Bachelor of Arts in Communications (Journalism) (Honours)(University of Canberra/University of Technology), Bachelor of Laws (UNSW), as well as Graduate Diplomas in Legal Studies (College of Law) and Applied Corporate Governance (Governance Institute).

Wendy Lenton - Group Executive, People and Culture

MHR (Charles Sturt University), MAICD

Wendy was appointed to nib's Executive management team in August 2017 to lead our People and Culture teams across the nib Group.

Wendy has over 20 years' experience in senior HR roles in companies across diverse industries including Greencross, George Weston Foods, Vodafone, AMP Limited and the Commonwealth Bank; and more recently ran her own HR consultancy. Wendy is experienced in building high performing teams and has a strong track record in making organisations successful through strategic realignment and creating a highly agile people culture.

Wendy holds a Masters in Human Resources (Charles Sturt University) and attended the Executive Leadership Programs at INSEAD (France) and Henley Business School (UK). She was the former Chair of the Vodafone Foundation.

Edward Close – Group Executive Australian Residents Health Insurance

LLB (UoN), BBus (Management) (UoN), Diploma Legal Practice (College of Law, NSW)

Ed started with nib in 2017 as Head of Marketing and Products for our Australian Residents Health Insurance business and was appointed as Group Executive Australian Residents Health Insurance in January 2020.

He previously held senior management positions with the Commonwealth Bank of Australia in various retail banking roles spanning Product Management, Strategy and Customer Engagement.

Ed has ten years’ experience working in the financial services and health insurance sector overseeing the end to end ownership of marketing and product assets, motivating and leading high performing teams and ensuring outstanding customer service and commercial outcomes.

Matt Paterson – Group Executive Business Services

BArts (Tourism Management) (UTS), GradCertMgt (AGSM), DipFP (Tribeca/Kaplan), Dip Company Directors Course (AICD), Cert Retirement Income Streams (ARISA), Cert Superannuation Management (ASFA)

Matt joined nib in 2020 as Group Executive Business Services with responsibility for operational contact centres and claims functions across the Group.

He previously worked in various senior management positions, including as General Manager for our whitelabel partner, TAL Australia, General Manager in customer care for Vodafone Australia, Program Director at Telstra and Head of Operations for IAG.

Matt has over 20 years’ experience spanning customer service, financial services, telecommunications and consulting and he was awarded the AFR Boss ‘Young Executive of the Year’ Australia (2009) and Customer Service Institute of Australia ‘Leader of the Year’ Australia (2007) for his expertise in these areas.