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Lifeline’s Support Toolkit is helping people access support for better mental health

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During Mental Health Month we’ve been sharing Lifeline’s Support Toolkit with our members and employees.

Man in glasses sitting outdoors and looking at his phone

Over the last three years nib foundation has supported the design, development and launch of the toolkit, which is now a curated library of tools, techniques and information to help people:

  • Understand what they are going through

  • Learn ways to self-manage through evidence-based tools and techniques

  • Access support, should they need it

Prior to creating the toolkit, Lifeline recognised while they were helping people at point of crisis, there was a large unmet need in the community to provide information and support to those weren't in crisis but would benefit from help and support.

Now, over 420,000 people have accessed the toolkit for support, with a broad array of topics available including trauma, loneliness, suicide and self harm, financial stress, domestic violence, relationships and natural disasters.

81% of users in a study found the toolkit helpful to find practical solutions they could use straight away.

Over 14,000 people also accessed external support through the toolkit such as tools or apps that were suited to their particular need. This shows not only are people actively seeking further support but that they have confidence in the quality and relevance of Lifeline’s guidance and recommendations.

What did toolkit users have to say?

"WOW! I just tried your sensory de-escalation technique for cravings, and while I was not craving anything at the time it enabled me to focus, de-stress, and ground myself, almost as well as doing a yoga or gym session."

"This page was extremely helpful in giving me an idea of how I can manage my stress and what to put in a self-care box. Thank you so much!"

"The descriptions of services (both Lifeline & other) & what to expect when you contact Lifeline is so helpful. Even for someone like me who has called before, I find it reassuring & calming/reduces anxiety & shame to read what to expect again before calling."

If you or someone you know would find the Support Toolkit useful you can check it out here, opens in a new tab

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