Need to get in touch?
Contact us
nibby chat is available 24/7 (nib's chatbot)
Member support team hours
From 2 February 2026, our contact centre hours have changed. We're available Monday - Friday 8am-6pm (AEDT).
Australian residents (AEST/AEDT)
Overseas members (AEST/AEDT)
Customer service (call)
Mon - Fri: 8:30 AM - 6:00 PM
Closed: Saturday, Sunday and NSW public holidays.
Live chat
Mon – Fri: 9 AM – 5 PM
Save time with our quick links
Take action in your member account
Log in to your member account to complete the most popular self-service tasks.
Give us a call
Health insurance
Australian Residents
Overseas members
Corporate clients
Travel insurance
Travel insurance customer enquiries
24hr Worldwide Emergency Assistance
Travel insurance claims team
Find a provider near you
Search our network of healthcare professionals to get the best value from your cover.
Look for hospitals, physios, surgeons and more.
Looking for something else?
Search the other areas of our business to find what you're looking for.
Other nib services
For Providers
nib Partners
Our addresses
Tell us about your experience
Let us know what we’re doing well or what we could be doing better. Find out how to provide feedback or make a complaint.