About Us

We believe health insurance should be easy to understand, simple to use and most of all good value.

Company History

Our Leaders

nib in the Community

Company History

Established in 1952, nib is one of Australia's fastest growing health funds.

2012-Present

2014

nib launches nib Options, a cosmetic surgery and dental service which offers Australian consumers treatment from highly reputable clinical specialists in accredited facilities both in Australia and overseas.

2013

nib launches Whitecoat, a search and comparison website to help Australian consumers make better purchasing decisions when choosing an Extras healthcare provider.

nib foundation celebrates five years of grant-making. nib launches in New Zealand with footballer Benji Marshall as brand ambassador.

2012

nib foundation funding support for health and wellbeing initiatives tops $10 million.

nib celebrates its 60 year anniversary.

nib marks a new customer milestone with the number of persons covered reaching 900,000.

nib drives expansion into the international market by acquiring TOWER Medical Insurance Limited (TOWER Medical) in New Zealand.

2002-2011

2011

nib premium revenue reaches $1 billion for the first time in financial year 2011.

The national retail network continues to expand with the first nib Retail Centre opened in Western Australia in the Perth suburb of Booragoon.

nib foundation funding support for health and wellbeing initiatives tops $6 million. Since its establishment, the foundation has supported 26 programs across Australia.

2010

nib marks a new customer milestone with the number of persons covered reaching 800,000.

nib enters the International Workers Health Cover market, with the acquisition of IMAN, a specialist provider of health cover for temporary migrant workers in Australia.

nib secures naming rights to Perth's premium sports and entertainment venue, nib Stadium. The area's premier rectangular venue is home to the Emirates Western Force (Super 15 Rugby Union), Perth Glory (A-League Football), WA Reds Rugby League and the South Sydney Rabbitohs (when playing in Perth).

2009

nib provides affordable health cover to more than 700,000 customers nationwide.

Sound investment in marketing and advertising coupled with strategic initiatives to increase brand awareness have contributed to nib becoming one of Australia's fastest growing health funds.

nib foundation announces its first National Partnership with the Hunter Institute of Mental Health to provide mental health support programs across Australia.

nib joins the month long celebration of the moustache as major sponsors of Movember.

2008

nib relocates to the new head office building in December. The new state-of-the-art building features efficient operational workspaces that meets the ongoing needs of a growing national organisation.

Prime Minister, the Hon. Kevin Rudd officially launches the nib foundation � a not-for-profit charitable organisation to support programs aimed at improving the health and wellbeing of all Australians. The foundation is funded by a $25 million donation from nib, which was raised through the issue of new shares at the time of listing nib on the ASX in November 2007.

2007

nib launches a major marketing and brand awareness campaign targeting national policyholder growth in key target demographics. nib signs on as an elite partner of AFL team, Geelong Cats.

nib members vote in favour of demutualising and pursuing listing the health fund on the Australian Securities Exchange (ASX).

In November, the demutualisation is completed and nib became Australia's first private health insurer to list on the ASX.

Construction begins on nib's new national head office building at Honeysuckle on the Newcastle Harbour Foreshore.

2006

nib launches a new product portfolio. The new range of products further enhances nib's strategic position as a provider of affordable health cover.

nib negotiated the sale of Newcastle Private Hospital to Healthscope, Australia's largest operators of private hospitals.

nib invests in its first major interstate sponsorship, becoming the naming rights sponsor of the nib Lorne Pier to Pub ocean swim on the Victorian holiday coast.

nib outsourced the operations of the nib Eye Care Centres to Hunter-based Pacific Optical Group.

2004

For the first time the health fund provided cover for more than 600,000 Australians.

Newcastle Private Hospital, owned and developed by nib health funds, opened its doors in April. The facility complemented the existing nib Private Hospital.

nib outsourced the operations of the nib Dental Centres to Hunter-based dental service providers and facilities manager, Pacific Smiles Group.

2003

nib health funds celebrated its 50 year anniversary.

nib acquired Victorian based health fund IOOF Health Services.

1992-2001

2001

nib Call Centre was once again awarded �Call Centre of the Year', for outstanding teleperformance and customer service.

2000

The introduction of Lifetime Health Cover saw membership increase considerably.

nib introduced MediGap, an incentive that eliminates medical gap payments for nib members undergoing treatment in a private hospital when these services are conducted by participating medical practitioners.

1999

nib implemented a new computer system.

nib Call Centre was awarded �Call Centre of the Year', for outstanding teleperformance and customer service.

1998

nib Dental Centre opened.

1997

nib Call Centre was officially opened.

nib gained an online presence with its website.

1994

nib Private Hospital opened.

nib Eye Safety Pty Ltd opened.

1993

nib began interstate operations in Queensland in April.

Victoria, South Australia and ACT followed in December.

1982-1991

1989

The Charlestown Eye Care Centre opened.

nib's workforce numbered 325 in Head Office and branches.

1988

The Wollongong Eye Care Centre opened.

1987

The nib Day Hospital opened.

1986

The Newcastle Eye Care Centre opened.

1984

Medicare was introduced and nib membership dropped but quickly recovered through a vigorous advertising campaign.

1982

nib opened its first Sydney branch.

1962-1981

1981

The Store Medical and Hospital Fund amalgamated with nib.

1978

Hunter Medical Benefits Fund amalgamated with nib bringing another 8,000 members.

1977

Newcastle Industrial Benefits officially changed to nib health funds ltd.

nib moved to working on computers.

1976

Medibank Private came into existence and nib membership virtually tripled.

1975

South Coast Medical Fund amalgamated with nib and membership increased by 10,000 in the Illawarra region.

nib's first advertising program went to air.

1962

Head Office building occupied at 366 Hunter Street, Newcastle.

1952-1961

1953

Newcastle Industrial Benefits Medical Fund established.

1952

Newcastle Industrial Benefits (nib) Hospital Fund established by workers at BHP Steelworks, Mayfield.


nib Leadership

nib has an executive team and board of directors who are committed to delivering nib's business strategy and vision.


Steve Crane - Chairman

BCommerce (University of Newcastle), FAICD, SF Fin

Independent Non-Executive Director

Steve is the current Chairman of nib holdings limited and has been a Director since September 2010. He is also Chairman of nib health funds limited and IMAN Australian Health Plans Pty Ltd.

Steve has more than 40 years of financial market experience, as well as an extensive background in publicly-listed companies.

Steve was previously the Chief Executive of BZW Australia and ABN AMRO and was a Non-Executive Director of a number of listed companies including Investa Property Group (Chairman), Foodland Associates, Adelaide Bank Limited and Adelaide Managed Funds.

He was also the Chairman of the Investment Banking and Securities Association and a Trustee of Australian Reward Investment Alliance.

Currently, Steve is a Non-Executive Director of Australian Pipeline Limited (APA Group) and Transfield Services Limited. He is also Chairman of Global Valve Technology Limited, Deputy Chairman of the Taronga Conservation Society Australia and a member of the CIMB Advisory Council.

Mark Fitzgibbon - Chief Executive Officer & Managing Director

MBA(UTS), MArts(MQ), ALCA(Charles Sturt University), FAICD

Executive Director

Mark joined nib health funds limited in October 2002 as Chief Executive Officer and was appointed Managing Director of nib holdings limited in May 2007.

He is also a Director of a number of nib subsidiary companies including nib health funds limited, nib nz holdings limited, nib nz limited and IMAN Australian Health Plans Pty Ltd and nib Options Pty Ltd.

Mark was previously CEO of both the national and NSW peak industry bodies for licensed clubs and has held several CEO positions in local government, including General Manager of Bankstown Council between 1995 and 1999.

Mark is a Fellow of the Australian Institute of Company Directors and on the Board of the Newcastle Knights. He is also a former Director of the Australian Health Services Alliance.

Lee Ausburn - Director

MPharm (University of Sydney), BPharm (University of Sydney), Dip Hosp Pharm (University of Sydney), GAICD

Independent Non-Executive Director

Lee was appointed to the Board of nib holdings limited in November 2013. She is also a Director of nib holdings limited, nib health funds limited and IMAN Australian Health Plans Pty Limited.

Lee is a member of the People and Remuneration Committee and the Risk and Reputation Committee.

With more than 30 years' experience in pharmaceuticals, Lee is an experienced Non-Executive Director with a wealth of knowledge in the global health industry. She is currently a Director of Australian Pharmaceutical Industries Ltd, a pharmaceutical wholesaling and retail business and SomnoMed Ltd, a medical device company.

Lee is also Vice President of the Pharmacy Foundation at the University of Sydney.

Harold Bentley - Director

MA(Hons), FCA, FCSA, FGIA

Independent Non-Executive Director

Harold has been a Director of nib holdings limited since November 2007.

He is also a Director of nib health funds limited, nib nz holdings limited, nib nz limited and IMAN Australia Health Plans Pty Limited.

Harold is the Chairman of the Audit Committee and a member of the Risk and Reputation and Investment Committees. He also serves on the Committees of nib's New Zealand subsidiaries.

Harold has more than 20 years' experience in the insurance and financial services industry with particular expertise in the transition of private companies to a listed environment.

He was formerly the Chief Financial Officer of Promina Group and an Audit Manager of PricewaterhouseCoopers, specialising in finance and insurance companies.

Dr Annette Carruthers - Director

MBBS(Hons)(University of Sydney), FRACGP, FAICD, GradDipAppFinn

Independent Non-Executive Director

Annette was appointed as a Director of nib holdings limited in September 2007.

She is also a Director of nib health funds limited, nib health care services pty ltd, nib nz holdings limited, nib nz limited, IMAN Australian Health Plans Pty Ltd and The Heights Private Hospital Pty Ltd.

Annette is the Chairman of the Risk and Reputation Committee and a member of the Audit Committee. She also serves on the Committees of nib's New Zealand subsidiaries.

Medically trained as a general practitioner, Annette has extensive experience in the health industry.

Her current directorships include the Hunter Infrastructure and Investment Advisory Board, and Hunter Primary Care Ltd.

Annette is also a member of the NSW Medical Experts Committee of Avant Insurance Ltd and conjoint senior lecturer in the School of Medicine and Public Health at the University of Newcastle.

She is a former Director of the Heart Foundation (National and NSW Division) and the Hunter Area Health Service, and a founding director of Hunter Urban Division of General Practice (now Hunter Medicare Local).

Philip Gardner - Director

BComm(University of Newcastle), CPA, CCM, FAICD, JP

Independent Non-Executive Director

Philip was appointed as a Director of nib holdings limited in May 2007.

He is also a Director of nib health funds and IMAN Australian Health Plans Pty Ltd.

Philip is the Chairman of the Investment Committee and a member of the Audit and People and Remuneration Committees.

Philip is the current CEO of The West's Group Australia and on the Board of the Newcastle Knights.

Christine McLoughlin - Director

BA, LLB (Hons) (Australian National University), FAICD

Independent Non-Executive Director

Christine was appointed to the Board of nib holdings limited in March 2011.

She is also a Director of nib holdings limited, nib health funds limited, and IMAN Australian Health Plans Pty Ltd.

Christine is Chairman of the People and Remuneration Committee and a member of the Risk and Reputation Committee.

She is also a Director of Whitehaven Coal Limited, Suncorp Group Limited and Spark Infrastructure Group.

Christine has more than 25 years of experience in leading Australian businesses with a background in strategy, communications, commercial law, government and regulatory affairs, and human resources.

In the charitable sector Christine contributes as a Deputy Chairman of The Smith Family, and was formerly a Director of the AMP Foundation. Christine is also a member of the Minter Ellison Advisory Board.

Senior Management

Mark Fitzgibbon - Chief Executive Officer and Managing Director

MBA(UTS), MArts(MQ), ALCA(Charles Sturt University), FAICD

Mark joined nib health funds limited in October 2002 as Chief Executive Officer and was appointed Managing Director of nib holdings limited in May 2007.

He is also a Director of a number of nib subsidiary companies including nib health funds limited, nib nz holdings limited, nib nz limited and IMAN Australian Health Plans Pty Ltd and nib Options Pty Ltd.

Mark was previously CEO of both the national and NSW peak industry bodies for licensed clubs and has held several CEO positions in local government, including General Manager of Bankstown Council between 1995 and 1999.

Mark is a Fellow of the Australian Institute of Company Directors and on the Board of the Newcastle Knights. He is also a former Director of the Australian Health Services Alliance.

Michelle McPherson - Deputy Chief Executive Officer and Chief Financial Officer

BBus(Accounting)(UTS), CA, AAICD

Michelle commenced with nib in March 2003 as Chief Financial Officer and was previously employed by Caltex Australia for ten years in a range of financial positions.

Prior to being employed by Caltex Australia, Michelle spent eight years in chartered accounting.

Rhod McKensey - Group Executive Australian Residents Health Insurance

BEc(Accounting) (Sydney). LLB (Sydney)

Rhod started with nib in 2005 as Business Intelligence Manager. In 2007 he was appointed as nib's Invent Manager to drive strategic and innovation projects.

He subsequently held roles as nib's Chief Marketing and Business Development Officer and Chief Customer Officer. In 2013, Rhod was appointed Group Manager Australian Residents Health Insurance.

Prior to being employed by nib, Rhod spent five years as a Senior Project Manager for McKinsey & Company.

Rob Hennin - Chief Executive Officer, nib New Zealand

B.A.(University of Otago), GAICD

Rob was appointed as a Chief Executive Officer and a Director of nib nz limited in May 2013.

Rob has more than 20 years of experience in the finance and insurance sectors. He was formerly Vice President, Consumer Products, Acquisition, Insurance (Australia and New Zealand) for American Express where he was responsible for driving American Express' growth in the payment cards, travel related services and financial services segments, with a specific focus on strengthening the company's partner network, and its premium business.

Prior to this Rob held positions as General Manager World Markets � Insurance, CEO American Express Banking Corporation in India and Country Manager and Head of International Consumer and Small Business Services (ICSS) for American Express International (New Zealand). Rob has also held senior management roles with Visa International and Unilever.

Brendan Mills - Chief Information Officer

Brendan joined nib in 2003 as Health IT Manager of Newcastle Private Hospital and has since held several IT management roles within the company including Group IT Manager.

In June 2012, he was appointed Chief Information Officer to drive technology alignment and innovation within the organisation.

Prior to being employed by nib, Brendan held several technical roles at the Nine Network Australia and at Hunter Imaging Group.

Justin Vaughan - Group Executive Benefits and Provider Relations

MBA (University of Otago), Diploma of Pharmaceutical Medicine UK, BHB, MBChB (University of Auckland)

Justin was appointed Group Manager Benefits and Provider Relations at nib in 2013. He is responsible for managing nib's relationship with our network of ancillary and medical providers and their associations, as well hospital contracting, claims analysis and management, consumer empowerment, disease prevention and control as well as benefit design and clinical governance.

Prior to joining nib, Justin held a similar position as Head of Clinical Operations at Southern Cross Healthcare, New Zealand's largest private healthcare organisation.

Justin has also held a number of other leadership roles in the healthcare sector including CEO of medical technology company BrainZ, Acquisition and Integration Manager of MercyAscot Hospital, leader of PricewaterhouseCoopers' New Zealand health consulting practice, as well as key positions in pharmaceuticals in the UK. Also of note, Justin held the role of CEO of New Zealand Cricket from 2007-2011, which followed on from previously representing New Zealand in test and ODI cricket.

Prior to moving into the business of healthcare, Justin qualified in medicine at Auckland University.

David Kan - Group Executive International and New Business

MBA (AGSM); MB,BS (University of Sydney); GAICD

David joined nib in January 2015 as Group Manager International and New Business. He is responsible for nib's International Workers and Students businesses, international private medical insurance (IPMI), nib's overseas and domestic cosmetic surgery business (nib Options) and nib's travel and life insurance businesses. David is also responsible for new business development, including investigating further opportunities to grow nib beyond Australia, with a particular focus on Asian markets.

David has more than 18 years' experience in the insurance and investments sectors. He was formerly Regional Director of Strategy & Business Development for Asia Pacific, Middle East and Africa, for Willis, based in Hong Kong. Prior to this, he held the roles of General Manager of Retirement and Investment Solutions at ING Australia, General Manager of Strategy, Projects and Finance at Perpetual, and Associate at McKinsey & Company.

David also practised as a medical doctor for eight years, principally in the field of orthopaedic surgery.


Sponsorships & community initiatives

As a national provider of private health cover, nib is committed to supporting a range of events, organisations, initiatives and health-related programs that increase awareness of the nib brand, as well as help promote healthy and active lifestyles for our customers, employees and the wider community. Here are some of our current key sponsorships:

nib has been a proud sponsor of the State of Origin's mighty NSW Blues since 2008.
www.nswrl.com.au
nib has supported the Newcastle Knights since the iconic club’s inception in 1988.
www.newcastleknights.com.au
nib has sponsored the multi-premiership winning Geelong Cats AFL club since 2007.
www.geelongcats.com.au
nib became naming rights sponsor of Perth’s premier rectangular sports and entertainment venue in 2010.
www.nibstadium.com.au
nib has supported the Academy since its 1988 formation and secured naming rights to the nib Festival of Sport in 1991.
www.hunteracademy.org.au
The Make A Difference (MAD) Committee was established in 2008 by nib employees to provide a business-wide approach for employee involvement in charities and fundraising initiatives.
For more information, email madcomittee@nib.com.au

Apply for sponsorship

You don't have to be a national sports star to apply for sponsorship - we also support a range of community groups and initiatives.

To submit a request for sponsorship, please complete this form and email it to sponsorship@nib.com.au. All requests for sponsorship are assessed against set criteria to make sure we deliver the greatest benefit to the community.

nib foundation

nib foundation aims to make a positive and lasting impact on nationwide health issues by funding innovative and practical approaches to improve the health of Australian communities, with a particular focus on carers and young people.


Who we are

nib is one of Australia's fastest growing health insurers providing health and medical insurance to over one million Australian and New Zealand residents.

Our vision

​​​nib is a leading financier and facilitator of healthcare spending with a reputation for innovative products, value for money, outstanding customer service, corporate social responsibility and strong shareholder returns.

Our mission

To help people afford healthcare when and where needed with world class products and service.

Interested in Investing?

Visit our nib investor Centre for more information about shareholding.