PALM health hub

For emergencies, or if your life is in danger, please call Triple Zero (000). 

Our thoughts are with our PALM scheme members, employers and communities in southeast Queensland and northern New South Wales as they prepare for the impacts of ex-Tropical Cyclone Alfred. We hope for everyone’s safety and well-being during this time.  

PALM scheme employers can contact their Department of Employment and Workplace Relations relationship manager if they need to evacuate workers or call the PALM support line at 1800 515 131 (8:30 am to 6:30 pm AEDT, for critical incidents after hours). 

To help stay safe and informed, please find useful information below: 

Stay informed about storm, flood, and cyclone warnings by visiting the Queensland Government’s Disaster Management website, opens in a new tab.  
 
Being prepared also means having an emergency supplies kit. Please review the list of suggested items, opens in a new tab to include in your kit.   

It is important to be careful on roads at this time. The QLD government is urging drivers to remember: if it’s flooded, forget it. 

Go to getready.qld.gov.au, opens in a new tab if you need help with: 

Finding your local disaster information

Understanding your risk

Making a household emergency plan 

Knowing how to protect your home 

Emergency Services urges those residents within the potentially affected areas to:  

Establish their emergency plans 

Put together their emergency kits 

Top up petrol in your car 

Stock at least a three-day supply of food, water, and other essentials. 

Queenslanders should subscribe to weather updates from the BOM Weather, opens in a new tab website or app, opens in a new tab.  

The State Disaster Coordination Centre, opens in a new tab is at stand up, to facilitate whole-of-government assistance. 

Emergency Services and Safety Resources 

For non-life-threatening flood and storm emergency assistance during severe weather events call 132 500, visit 132500.qld.gov.au, opens in a new tab or use the SES Assistance QLD App., opens in a new tab 

 If you need on-water assistance, please call 131 MRQ (131 677). 

Anyone requiring access to housing please call the Homeless Hotline on 1800 474 753 24 

The Community Recovery Hotline 1800 173 349 is available 24/7 to provide information and support.  

The dedicated Community Recovery Lifeline Hotline 1800 116 671 is available 8am to 8pm for specialist disaster counselling. 

Download the Emergency+ App at emergencyplus.com.au, opens in a new tab. This mobile phone app pinpoints the caller’s location with GPS coordinates to provide to Triple Zero (000) call-takers during an emergency. 

Australian Red Cross – phone (1800 733 276) or visit website, opens in a new tab 

Lifeline Australia – phone (13 11 14) or visit website, opens in a new tab 

1800 Respect – phone (1800 737 732) or visit website, opens in a new tab. 

Stay updated 

 Local Councils provide updates through their disaster dashboard (getready.qld.gov.au/find-your-local-council, opens in a new tab). 

Emergency alert messages are sent from +61 444 444 444 and are official text messages from the Queensland State Disaster Coordination Centre. 

For emergency information in your language, please call 13 74 68 to access interpreting and translating services. 

Road Closures: For current information regarding road conditions, closures and traffic alerts, visit https://qldtraffic.qld.gov.au/, opens in a new tab or call 13 19 40. 

Those using the public transport network are advised to keep up to date with the Translink website- http://www.translink.com.au, opens in a new tab.