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Clearhead telehealth tool


New Zealand



Funding Dates

April 2020 -
November 2020

The issue

Clearhead is a one-stop-shop online mental health platform focused on wellbeing that will empower Kiwis to find the help they need through simple and secure access to mental health providers.

In the months since the COVID-19 pandemic began, mental health service providers and call centres have recorded an unprecedented demand in their services. Clearhead has also recorded a spike in several thousands of users of their platform in the last month of May.

At the same time, mental health providers have been facing their own challenges since social distancing restrictions were enforced, with many impacted by the challenges or costs associated with having to use multiple third-party digital tools to continue to provide their services via telehealth.

The Project

nib and nib foundation have partnered with Clearhead in New Zealand, to expand their online platform to include a secure, online telehealth service, which will enable therapists and support groups to continue to deliver crucial mental health services to more Kiwis across the country, even under COVID-19 restrictions.

The funding will allow providers to use the telehealth service at no cost, during COVID-19. In addition, Clearhead has also partnered with a group of mental health professionals to offer a series of weekly online facilitated peer support groups – thought to be the first of its kind in New Zealand - for doctors dealing with the pressures of the pandemic.

The impact

The expansion of the Clearhead platform is expected to help facilitate more than 1,000 one-on-one therapy sessions over the coming months.

Through increased accessibility to mental health and wellbeing tools and resources, we hope to reduce the barriers our New Zealand community are facing when accessing mental health support during COVID-19 restrictions, and enable more people to seek proactive help from the comfort of their own home.

The aim is to help prevent immediate and lasting mental health impacts and maintain the mental resilience of mental health professionals who have been under increased pressure due to the pandemic.

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