Claiming your Extras is now at your finger tips
Log into or register for nib Online Services to claim online for selected Extras.
Enter the details of the Extras service; review your claim details and submit your claim.
For greater convenience and to get your claims processed faster, nib accepts scanned and faxed receipts when you make a claim online. Alternatively we can send you a reply paid envelope to mail in your original provider receipts.
See how easy it is to claim using your mobile phone
Claim on your mobile phone
Download the free nib app for iPhone or go to nib.com.au on your smartphone. Enter the details of your Extras service,
review your claim details and submit your claim. Once your claim has been submitted the benefit amount will be paid straight into
your nominated bank account, usually within 2 business days.
Within 10 days of submitting your claim you’ll receive a summary to confirm your claim. You’ll need to return this summary to
us with your original provider receipts attached; we’ll supply a reply paid envelope.
Claim via nib Point of Service (HICAPS) after your treatment.
When you swipe your nib card, you pay your part and we pay ours, your claim is processed and paid on the spot. It’s that simple.
Claim over the phone
To make a phone claim you will need to have your nib card and provider receipt handy. We can set up a Direct Credit account for you when you call.
To make a claim over the phone, call 13 16 42.
Claim at an nib Retail centre
Our friendly customer care consultants can process your claims, answer any questions and talk to you about other convenient claiming options.
Claim by mail
To send us your claim by mail, complete an nib Claim Form, attach all of your original receipts and send to the reply paid address that’s written on the form.
When you claim with an nib Claim Form, be sure to:
Attach receipts and accounts that are:
- Original documents (not copies)
- Written in English (helps us process them faster)
- On the provider’s official stationery or have the provider’s official stamp
- Fully itemised, showing all the services listed individually
If you haven’t paid the account, we will give you a cheque made out to your provider. Whatever remains unpaid from the account (i.e. what we didn’t pay) is what you need to pay to your provider.