Travel Insurance for Lost Passports
Why a lost passport can derail your trip
Losing your passport overseas is the last thing you want to have to deal with while on holiday. Without it, you may not be able to cross borders, continue your trip, or return home to Australia.
With nib travel insurance you may have support to replace stolen or damaged passports, recover unexpected costs, and get back on track.
What to do if your passport is lost or stolen
Report it to police: Get a written police report as proof for your claim.
Contact the Australian embassy or consulate: Start the process for an emergency passport.
Keep copies of paperwork: Save police reports, embassy correspondence, and receipts.
Notify the 24/7 Emergency Assistance team: Get help fast with claims and next steps.
How nib travel insurance may help
A lost or stolen passport often means extra expenses. With nib travel insurance, you may be covered for:
Emergency passport replacement costs.
Additional travel and accommodation expenses if your trip is delayed or rescheduled.
24/7 Emergency Assistance to guide you and connect with embassies worldwide
Travel insurance tip: We may cover you under the ‘Cancellation and Additional Expenses’ section if your passport, travel documents, or credit cards are stolen, lost, or damaged after your Certificate of Insurance is issued.
The features and benefits described are a summary of cover only. Cover is subject to the full terms, conditions, limitations, and exclusions outlined in the combined Product Disclosure Statement (PDS)/Financial Services Guide(FSG).
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Consider travel insurance before you leave, or while you're already travelling.
Replacement passports and travel documents
Under the Comprehensive, Essentialsand Annual Multi Trip plans, nib may cover the cost of replacing:
Passports
Driver’s licences
Debit or credit cards
Travellers’ cheques and other travel documents.
We may also pay reasonable transport costs to the nearest location where your documents can be replaced.
Not covered:
Costs already claimed under another section of your policy.
Benefit limits: The maximum payable is shown in your plan’s Schedule of Benefits.
Always review the terms and conditions, limitations and exclusions of your PDS/FSG to ensure you understand what’s included and what’s not. If in doubt, reach out to us for clarification before you travel.
Apart from my passport what documents should I carry overseas?
There are a number of documents you may need when travelling overseas, some include visa, travel insurance policy, flight & accommodation bookings, emergency contact info. Here are just some of the main documents you may need:
Visa(s) for your destination: e.g. travelling to China for business requires a pre-approved visa. Arriving without one can result in denied entry.
International Driving Permit (IDP): Required in many countries if you plan to drive, e.g. renting a car in Italy without an IDP can result in fines or refusal to rent
Flight tickets / boarding passes: Either printed or digital copies. Example: At check-in, you’ll need your ticket and passport. If your phone dies, a printed copy can save the day.
Accommodation and tour bookings: Confirmation emails or printed copies. Example: At immigration in Japan, you may be asked to show proof of accommodation.
Photocopies of important documents: Copies of your passport, visa, insurance, and bookings. Example: If your passport is lost in Vienna, having a copy helps expedite replacement and identification.
Vaccination certificates (if required): Some countries require proof of vaccinations (e.g., Yellow Fever, COVID-19). Example: Travelling to Kenya may require a Yellow Fever certificate.
Consent documents for children: If travelling with children, especially solo, you may need custody documents or consent letters. Example: A parent travelling alone with a child to the U.S. may be asked to show a notarised consent letter from the other parent.
SmartTraveller registration: Optional but recommended. Helps the government assist you in emergencies. Example: During a natural disaster in Thailand, registered Australians were contacted and assisted by consular staff.
Driver’s licence or photo ID: Useful for identification, especially domestically or for car rentals. Example: Booking into a hotel in the UK may require a secondary ID.
What’s not covered
While we offer extensive coverage, these are just some exclusions, which include:
Leaving your passport unattended or unsecured.
Passports confiscated by authorities.
Negligence or lack of care.
Cover is subject to the full terms, conditions, limitations and exclusions outlined in the PDS. Read your policy carefully and contact us if you have any queries.
Travel tips for Australians
Always keep a photocopy and digital backup of your passport.
Use hotel safes or a secure travel wallet when not carrying it.
Only carry your passport when required (e.g., border crossings).
Check visa requirements for your destination before leaving Australia.
FAQs for lost passports
Need to know more?
If you still have questions we’re here to help. Contact us.
In case of a medical emergency, the 24/7 Emergency Assistance Team are always on hand to help.
The above features and benefits are a summary of cover only. Cover is subject to the full terms, conditions, limitations, and exclusions outlined in the combined PDS/FSG.
nib Travel Insurance Distribution Pty Limited, ABN 40 129 262 175, AR 336467 is an authorised representative of nib Travel Services (Australia) Pty Ltd (nib), ABN 81 115 932 173, AFSL 308461 and act as nib's agent and not as your agent. This is general advice only. Before you buy, you should consider your needs, the Product Disclosure Statement (PDS), Financial Services Guide (FSG) and Target Market Determination (TMD) available from us. This insurance is underwritten by Pacific International Insurance Pty Ltd, ABN 83 169 311 193.
We are a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia and enforced by the Code Governance Committee, an independent body whose purpose is to drive better Code compliance and help the insurance industry improve its service to consumers. The Code is designed to promote good relations and insurance practice between insurers, authorised representatives and consumers. The Code sets out what we must do when dealing with you. You can obtain a copy of the Code from codeofpractice.com.au.
*The discount applies to the total nib travel insurance premium and is for customers that currently hold an Australian health insurance product, or an Overseas Student Health Cover product with nib. The discount is not available to customers who hold an Overseas Visitors Health Cover product. Discounts do not apply to the rate of GST and stamp duty or any changes you make to the policy. nib has the discretion to withdraw or amend this discount offer at any time. This discount cannot be used in conjunction with any other promotional offer or discount.