Skip to content

How to log in to your member account and the nib App

The easiest way to manage your health cover is to log in to your nib account in the nib App or in member account. Submit a claim, update your personal details, check your remaining benefits, review your claims history, access your nib Rewards and more. Depending on your policy, you can also change your level of cover or excess at any time in member account.

Make the switch to email

Switch to email and you'll have access to exciting rewards and new tools to help you manage your cover. You'll get access to the nib App too, which means you can check your limits, submit claims, securely pay your premiums and update the email address for everyone on your cover.

Log in to your member account

  1. Select the'Log in' located the top of the nib website

  2. Once the login page appears, select 'Login'

  3. Enter the email address or phone number registered to your policy and select 'Next'. If you choose to log in with your phone number, you will also need to enter your member number which you can find on the front of your nib card

  4. You'll receive a verification code for security. Enter the code and select 'Next'.

Log in to the nib App

  1. Download the nib App from the App Store or Google Play.

  2. Open the app and select 'Log in'

  3. Enter the email address registered to your policy and select 'Next'

  4. You'll receive a verification code for security. Enter the code and select 'Next'

  5. You’ll then be prompted to enable Touch ID or facial recognition and a 4-digit pin for easy login in the future.

If you have any problems logging in to your nib account, please contact us.

Continue to the next page