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Telehealth and your cover

Telehealth - image

Access our telehealth services from anywhere, whether you're on the go or at home. We’re offering telehealth services to all our members, so you can enjoy private and secure virtual appointments with your choice of video or phone consultation from anywhere in Australia.

For GP telehealth services

Overseas students and workers on a policy that includes out-patient GP services will be covered for all telehealth appointments. Other members can take advantage of our exclusive pricing when booking. See our GP telehealth page to learn more.

For Extras telehealth services

For other medical appointments that aren't with GP's, as long as you're already covered for a service under your policy, have served relevant waiting periods and have remaining limits, you’ll be able to claim on a telehealth consultation in the same way you would for an individual face-to-face visit. You can check which services you’re covered for by logging in online or via the nib App.

A telehealth consultation will only be provided where it is clinically appropriate, so please check with your provider to see if this is something they're able to do. Please note that only individual telehealth consultations are covered. Groups and classes are currently not funded for telehealth. You can claim one-on-one telehealth consultations for the following services with a recognised provider (provided your cover includes them, and subject to waiting periods and limits):

  • Psychology

  • Physiotherapy

  • Dietetics

  • Speech pathology

  • Occupational therapy

  • Exercise physiology

  • Podiatry

Personalised support via phone may be available for eligible members participating in our Health Management Programs. Check your eligibility and see which programs offer this support. 

How do I find a telehealth provider?

If you’re already seeing a provider regularly, such as a psychologist or physio, check with them first to see if they’re able to offer you a telehealth consultation for your next appointment.

If you're after a new telehealth-enabled provider, our provider search will help you find a physio or GP who is within our network and able to offer telehealth appointments where it's appropriate—simply select the filter options to search by providers who offer telehealth.   

How do I claim for my telehealth appointment?

Before booking your appointment, you should check with your provider how they accept payments for telehealth consultations.  

If your provider offers on-the-spot claiming for telehealth appointments, you’ll just need to give them the eight-digit number on the front of your nib card, followed by the two-digit number on the back of your card.   

If you need to pay the full cost upfront make sure your provider sends you through a detailed receipt, ideally by email. To make a claim, you can then upload your receipt by logging in online or by using the nib App.

You can learn more about how to get the most out of your telehealth appointments on The Check Up.  

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