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Additional financial relief for members on JobKeeper or JobSeeker

In recognition of the ongoing impact of the COVID-19 pandemic, we’re providing additional financial relief for members who are currently on JobSeeker or JobKeeper assistance.

For eligible members, we're waiving the premium increase from 1 October to 1 April 2021. This will be applied as a one-off credit that covers the cost of six months’ worth of premium increases and will be applied to your first scheduled payment after your application has been processed.

Who’s eligible?

To apply for the extra financial relief, eligible members must:

  • be receiving, or have registered an intent to claim, Australian Government financial assistance through JobKeeper and JobSeeker and provide supporting documentation.

  • have been a member with us for at least three months before 15 October 2020.

  • apply for the relief by 15 October 2020.

Eligible members who have suspended their cover will be able to access the waiver once they resume their cover.

How to apply

If you are eligible and have already supplied proof that you are on JobSeeker or JobKeeper, you don’t need to do anything. Your one-off premium waiver will be automatically applied to your policy for you first scheduled payment after your application has been processed.

If you haven’t supplied this documentation already, please email the email address supplied below before 15 October 2020 with the following details and documentation:

  • your Policy Number

  • your full name

  • a copy or screenshot of the correspondence provided by Services Australia (previously known as Centrelink) confirming you have submitted your intent to claim JobSeeker or JobKeeper; or

  • the approval letter showing you'll be receiving JobSeeker or JobKeeper; or

  • the bank statement showing you're receiving JobSeeker or JobKeeper; or

  • a letter from your employer showing you're eligible and are receiving Jobkeeper payments

Send your email including the information outlined above to [email protected] by 15 October 2020.

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